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srikar - Salesforce Developer

[email protected]

Location: Dallas, Texas, USA

Relocation: yes

Visa: H1b

Over 9 years of enriched IT expertise with a strong focus on Java, Salesforce.com and Force.com for 6 years. Proficiency in configuration, customization, integration, community development, and transition to lightning settings. A proficient full-stack Java Developer adept at crafting end-to-end applications, encompassing frontend UI development and backend logic, while utilizing Java frameworks and libraries to drive innovation and deliver exceptional user experiences. Proficient in utilizing cutting-edge Java frameworks (such as Spring, Hibernate, and JavaFX) to accelerate development cycles, enhance application functionality, and ensure code quality. Comprehensive expertise in Salesforce administration, configuration, deployment, and support. Specialization in Salesforce Customization, Security Access, Workflow Approvals, and Data Validation. Adept at data utility management, analytics, sales, marketing, and customer service administration. Profound understanding of development within Salesforce platform, including Lightning Applications and Apex Language. Expertise in Visual Force Pages, Classes, Controllers, and Triggers with focus on optimization. Skilled in Web Services, Components, Tabs, Apex Web Services, Custom Objects, Reports, and Dashboards. Familiarity with Salesforce's evolving landscape including Lightning Process Builder flows, Connect API, and Chatter. Knowledgeable in Integration Methodologies, APIs, Trigger framework, Recursive Triggers, VF Remoting, and Asynchronous Frameworks. Performed, Optimized and Customized Salesforce integration with Certinia (formerly known as Financial Force PSA). Successful integration of third-party systems like ERP (Marketing Cloud, Service Cloud) with Salesforce. Accomplished in CPQ processes, integrating Zuora's quote-to-cash using SOAP and Rest APIs. I have a profound understanding of web technologies (HTML, XML, CSS, JSP, JavaScript) and strong familiarity with Agile methodologies. Strategic perspective incorporating UML artifacts for project analysis, design, and implementation phases. WORK EXPERIENCE Sr. Salesforce Developer, Bank of America, Dallas, TX May 24 - Present Designed and implemented customized Service Cloud solutions, improving case management and automating service workflows to enhance customer support efficiency. Integrated third-party systems with Salesforce Service Cloud to streamline service processes and provide 360-degree customer visibility for banking operations. Automated post-case processes with Service Cloud features such as email-to-case, web-to-case, and case milestone tracking for improved customer satisfaction. Implemented real-time data synchronization across multiple systems using Salesforce Platform Events to streamline transactional workflows in banking operations. Developed and deployed custom Platform Event triggers to handle event-driven architectures, reducing manual processes and enabling automated customer notifications. Integrated Platform Events with external systems like banking APIs, enabling real-time processing and alerts for critical events such as payment failures or fraud detection. Developed and deployed high-performance Lightning Web Components (LWC) to create responsive and dynamic user interfaces for customer service agents in Service Cloud. Built reusable Aura Components and LWC modules to enhance the user experience, reducing code duplication and improving overall system maintainability. Optimized existing Aura Components by refactoring into Lightning Web Components (LWC), improving load times and enhancing performance. Utilized Record-Triggered Flows to automate actions such as case assignment, email notifications, and task creation based on specific conditions, improving overall operational efficiency. Created Screen Flows to guide customer service agents through step-by-step procedures, ensuring consistency and accuracy in handling complex banking inquiries. Developed Scheduled Flows to automate routine processes like updating account statuses, managing follow-up tasks, and sending reminders, reducing agent workload and improving SLA compliance. Configured and optimized Salesforce Omni-Channel to intelligently route customer service requests across various channels such as email, chat, and phone. Integrated Omni-Channel with Service Cloud to enhance the workload distribution for customer service agents, ensuring balanced workloads and faster response times. Integrated Certinia (FinancialForce PSA) with accounting and financial systems to guarantee the smooth flow of project-related financial data, including billing, revenue recognition, and cost tracking. Automated the collection and reporting of billable hours and expenses, integrated Certinia (FinancialForce PSA) with time and expense management systems. To unify sales, project delivery, and customer management processes for end-to-end visibility, Certinia and Salesforce CRM were also integrated. Used bulk API, composite API, or asynchronous patterns to reduce API usage and optimize data synchronization for huge data collections. Developed real-time integrations using outbound messaging or platform events to cause Certinia actions based on occurrences in other systems. Made sure that historical time and expense data was correctly migrated, mapping it to the proper Certinia records for accurate reporting and analysis. Developed custom routing rules to prioritize high-value customer interactions, reducing wait times and improving customer experience for critical banking queries. Implemented and maintained Omni-Channel Supervisor dashboards, providing real-time insights into agent performance and workload management. Developed custom scripts using ANT for continuous integration and deployment (CI/CD) pipelines, reducing manual intervention and deployment times. Automated post-deployment activities such as data migration and environment setup using ANT scripts for faster and more efficient releases. Integrated ANT with version control systems like Git, ensuring consistent and tracked deployment across various development and testing environments. Environment: Saleforce.com platform, JSON, Postman, Insomnia, Apex Classes, Lightning Aura components, Visual force, JIRA, Page layouts, ANT, Omni Channel, Bitbucket, SOQL, SOSL Keywords: continuous integration continuous deployment user interface information technology Texas