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Neha Kalra - Salesforce

[email protected]

Location: Edison, New Jersey, USA

Relocation: remote

Visa: GC

NEHA KALRA LinkedIn :: https://www.linkedin.com/in/neha-kalra-b39090245/ Email:[email protected] Mobile :: 4698684870 X 117 _________________________________________________________________________ PROFESSIONAL SUMMARY Certified Salesforce Administrator having 9+ years of work experience in IT and in Salesforce Core platform. Good knowledge in all phases of SDLC including requirements gathering and analysis through project Design, Development, Testing, Implementation, Deployment, and Maintenance. Trailhead ranger with 16 super badges related to security, flows, service cloud. Delivered scalable declarative solutions with minimal coding by leveraging Logik-based Salesforce tools, ensuring fast deployment and easy maintenance. Proficiency is handling SFDC administrative tasks Apex, SOSL, SOQL, REST/SOAP, CSS, JavaScript, and Visualforce as a Salesforce Developer Experience in Administration, Configuration, Implementation and Support of Salesforce CRM applications based on Apex Language. Custom Logik Frameworks: Designed and implemented reusable Logik frameworks to streamline workflow configurations and enhance scalability across Salesforce applications. Experience working on SDoc to generate documents in PDF, Word formats. Experience working in Agile Environment. Extensive experience in user management, data security, creating roles, profiles, sharing rules, validation rules, custom objects, custom apps, page layouts, compact layouts, record types, restriction rules, reports, and dashboards. Strong knowledge of Market Cloud connects to integrate with Salesforce CRM. Strong knowledge of Salesforce integrations including Outlook Integration, Five9 etc. Expertise in creating automations using Process builders, Flow Builder, Workflow rules, Macros, Email alerts, Approval processes etc. Developed complex business processes using Salesforce Logik, including conditional flows, multi-step approvals, and dynamic routing rules. Good understanding of release management and managing sandbox environments. Proficient in using MS Excel and performing data analysis. 5+ years of experience working as a PL/SQL developer with expertise in Oracle 9i/10g/11g. Expertise in creating SQL queries, stored procedures, functions, packages, collections etc. Strong knowledge of ETL processes. Ability to work individually as well as in a team with excellent problem-solving capabilities. Ability to learn new tools, concepts, and environment. TECHNICAL SKILLS Declarative Tools: Process Builder, Flows, Validation Rules, Workflow Rules Data Query Languages: SOQL (Salesforce Object Query Language), SOSL (Salesforce Object Search Language) Integration Tools: REST APIs, SOAP APIs, OAuth 2.0, Postman UI Development: Lightning Experience, Aura Components, CSS, SLDS (Salesforce Lightning Design System) Platform Salesforce Core, Salesforce Service Cloud, Salesforce Sales Cloud Languages SOQL, HTML, SQL, PL/SQL, C, C++ , Apex, Visualforce, Lightning Web Components (LWC), JavaScript Version Control: Git, GitHub, Bitbucket Development Tools: Visual Studio Code, Salesforce CLI, Workbench Testing: Apex Test Classes, Debug Logs, Salesforce Inspector Middleware and Integration: MuleSoft, Informatica, Tools Data loader, Workbench, Developer Console, Salesforce Inspector, Data Import Wizard, SQL Developer, TOAD, SQL Loader, MS Office Suite, JIRA, Confluence, SharePoint CERTIFICATIONS Salesforce Certified Administrator Certified Platform App Builder Certified Service Cloud Consultant EXPERIENCE Flok Salesforce Consulting Jan 2024- Present New Jersey Salesforce Consultant Work with stakeholders to understand business processes, requirements, and objectives. Configure Salesforce settings, including user roles, profiles, and security settings. Configure Salesforce Outlook Integration to integration Salesforce with Microsoft outlook. Implemented Case management for Web cases. Worked on merging the 2 salesforce orgs. Utilized Apex Scheduler and Queueable classes to execute asynchronous operations, improving system performance. Deployed Logik-based automation to improve lead assignment, opportunity management, and case resolution processes. Created SDoc templates based on the client s requirement. Created reports and dashboard per requirements. Created custom objects, fields, validation rules, page layouts, dynamic forms etc. Created automations using Salesforce Flow Builder, Approval Processes. Worked on data migration from databases to SFDC using Data loader. Developed Apex REST endpoints to expose Salesforce data and functionality to external systems, ensuring seamless integration. Conduct user acceptance testing (UAT) and ensure the system meets business requirements. Perform testing and bug fixing. OSF Digital Mar 2021 - Dec 2023 New Jersey Clients: Ardene, Sporting Life and Golf town, Burton, GroupCH, Stern Banners, Toys R Us Salesforce Administrator Work with stakeholders to define requirements and to customize the Salesforce Platform. Design business processes and business processes automations based on Salesforce Platform. Implemented record level and field level security and configure sharing settings. Involved in Accounts merging, maintaining public groups, Created reports and dashboards as per the customer requirements. Worked on record types, validation rules and page layouts. Defined Org-wide defaults to restrict access from users. Worked on data migration from databases to SFDC using Data loader. Prepare client training plans and conduct trainings. Provided training and documentation on best practices for implementing and maintaining Logik in Salesforce environments. Created workflow rules to automate tasks, email alerts, field updates and time dependent actions. Created automations using Salesforce flow builder, process builder, approval processes. Implemented Service cloud including Service console, Case feed, Knowledge base and entitlements, Live Chat, Chat bots, Macros. Code deployment from Sandbox to production using packages and change sets. Updating clients with the new Salesforce release updates and review their impact on the organization. Select and setup external apps from AppExchange. Worked on Phone integration with Five9 Softphone for service cloud. Perform testing and help the testing team in fixing bugs. Utilized SOSL for full-text search capabilities, enabling users to retrieve information across multiple objects efficiently. Work closely with different internal teams and other parties. Enterprise Consulting Services Inc Oct 2015 to Jan 2021 Jersey City, New Jersey Clients: eHOS Metropolitan Transportation Authority, New York (Aug 2016 Jan 2021) , Touro College, New York (Oct 2015- June 2016) Salesforce Administrator/Software Developer Analyze the requirements and create physical design of the application. Involved in writing technical design documents. Worked on data migration in SFDC using Data Loader. Developed and consumed REST and SOAP APIs for seamless data exchange between Salesforce and third-party systems. Implemented middleware Logik to connect Salesforce with third-party applications, ensuring seamless data synchronization. Worked on automations using Process builders, workflows, salesforce flows etc. Created custom objects, fields, validation rules, formulas etc. Involved in writing DDL scripts to create various objects like Tables, Views, Types etc. Involved in enforcing data integrity using integrity constraints I.e., Primary key, foreign key etc. Created database links to get data from various interfaces. Wrote sub-programs, stored procedures, functions, and packages to fulfill CPUC requirements. Extensively used Cursor, collections and triggers. Worked on pre-defined exceptions and user-defined exceptions to handle errors. I wrote various jobs to load data from various sources. Perform Unit testing to deliver bug-free code to QA. Web4Bharat Aug 2012 -Aug 2013 Gurgaon (India) Junior Developer Wrote SQL scripts to generate reports and load data into db. Involved in writing various stored procedures and functions as per the requirements. Perform manual testing as per the test cases defined in the documents. Education Master's in computer application, Aug 2008 July 2011, Kurukshetra University, Haryana, India. Bachelor in commerce, July 2005 May 2008, Kurukshetra University, Haryana, India Keywords: cprogramm cplusplus quality analyst user interface database rlang information technology microsoft procedural language