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Iswariya - QA & seviceNow

[email protected]

Location: Orlando, Florida, USA

Relocation: yes

Visa: H4 EAD

Iswariya L Email: [email protected]|Phone: +16363230199 _____________________________________________________________________________________ OBJECTIVE Ambitious, determined, and detail-oriented individual with strong technical experience seeking ServiceNow position with an esteemed organization that can be benefit from leadership, experience, excellent communication skills, and a Bachelors in Information technology. SUMMARY Around 13 years of IT experience with 5+ years of experience in ServiceNow as QA and Admin Experience in Service Now Automated Testing Framework (ATF). Expertise in complete end-end project automation. Hands-on experience in Service Now modules such as GRC, SEC Inspection, Incident Management, Problem Management, Change Management and other custom build modules. Experience in all phase of SDLC like Requirement Analysis, Implementation and Maintenance, and extensive experience with Agile Methodology. Experience with JIRA ticketing tool. Experience designing tests and used scripting in Automated Testing Framework. Experience troubleshooting numerous production request problems resulting in system process continuation. Implementing system security by using Access Control Lists (ACL). Experience with Implementation, Configuration and maintenance of Business Rules, Data Dictionary, Client Scripts and UI Policies, custom ITIL Applications, Modules. Good Knowledge of ITIL and ITSM best practices. Experience in configuring Data Sources, Import Sets, SLA/OLA, and Transform maps. Experience in configuring the ACLs and create Users, Roles and User Groups. Extensively involved in Configuring ServiceNow reports. Defining workflows in Service Catalog items CMDB data import using transforms maps. Experience in loading data into ServiceNow using Import Sets. Experience in migration between environments in ServiceNow using Update Sets. Managing data with tables, CMDB (configuration management) import sets Users, Groups and roles. Worked on Incident, Problem and Change management and Service Catalog modules. Developed different bar charts, pie charts, list reports and scheduling reports. Experience in Email Integration configured Email Notifications and Alerts to notify users about specific activities in the system such as updates to Change and Problem requests. Worked in Configuration of different modules of ServiceNow. Provides daily support of Service Management Platform (ServiceNow), including Scripting, Configuration, Customization, Integrations, Administration ServiceNow processes (User management/Group management), Functions, Service Catalog and Workflow. Implemented system security by using Access Control Lists (ACL) as per the client needs. Experience in integrating ServiceNow with Web services (SOAP and REST). Experience in web development (UI) using HTML, CSS. Experience in Unix shell scripting, and web services development (Rest and SOAP API) Maintained the Configuration Items and modified the forms and form Sections. Excellent verbal and written communication skills- able to present information, status and issues in a clear and concise manner with the goal of driving to a decision. A passionate, articulate, goal-oriented and dynamic professional with successful background in Requirement Gathering, Technical Documentation, Software Validation, Software release and experienced in Automated Testing Framework (ATF) and manual testing in ServiceNow. Attention to detail and complex problem-solving abilities from operational and technical perspective. Excellent analytical skills with proficiency in debugging and problem solving. EDUCATION: Bachelor s in Information and Technology Ponnaiyah Ramajayam College Thanjavur, India TECHNICAL SKILLS: ServiceNow ITSM, ITIL, CMDB, HR, SERVICE PORTAL Programming languages Java, PL/SQL Platforms ServiceNow, SDLC Web technologies HTML, CSS, XML Scripting languages JavaScript Databases Oracle, MySQL Technologies Agile, Scrum, Waterfall Other tools Microsoft Visual Studio, MS Office Products Service Now Reporting tools JIRA Testing Framework Automated Testing Framework, Manual SERVICENOW CERTIFICATIONS ServiceNow Micro- Certification- Automated Testing Framework EXPERIENCE: Client: FINRA, Remote Dec 2016- Till date Role: SNOW QA Engineer and Admin Responsibilities: Performed Business Analysis (BA) responsibilities and requirements gathering with business stakeholders. Provided off hours Operational Support. Performed daily operational and support tasks on the ServiceNow platform. Troubleshooted and resolved reported incidents and defects. Provided rotational off-hour support as required to address production issues. Configured &implemented new features and services. Configured ATF to automate the existing test cases. Involved in testing of application modules and API s Created ad-hoc reports and dashboards. Designed ATF Tests for ServiceNow applications, determining whether existing applications will work properly in upgraded ServiceNow Version. Discovered Converted application defects through testing offering timely solutions before ServiceNow applications could go live. Lead change and release management process. Worked with stakeholders to assess current state processes and tools, defined Service Now requirements. Research ServiceNow capabilities and integration with other systems for future potential enhancements. Remediated active vulnerabilities in ServiceNow as part of vulnerability management effort. Coordinating with various teams during Testing Phase. Developed Test Scenarios and detailed Test cases based on the user stories, Business Requirements and Technical Design Documents. Participate in successful conversion of manual test cases into ATF. Involved in SOAP, REST API s testing. Demonstrated strong problem solving, negotiating, influencing, facilitation, organization, prioritization, decision making, and conflict resolution skills. Understanding of IT service management (ITSM) and the ITIL business process. Maintain service level agreement (SLA) and monitor SLA workflow. Interacted with Quality lead to identify and analyze the given information, procedures and decision flow. Participated in Agile scrum meetings Environment: ServiceNow application, ServiceNow API and JavaScript, Service Portal, ATF, Manual Testing Achievements: Won Spot Award Received personal appreciation from the leadership team for maintaining the high score card Lead multiple projects successfully and worked with cross functional teams. Client: Nissan North America, India May 2012- June 2016 Role: Quality Analyst Responsibilities: Performed Functional, Non-Functional, Negative, Positive, Integration, Regression, End to End and User Acceptance Testing. Responsible for gathering Business Requirements, Functional requirements and Design Documents. Developed TestNG tests for each Java based API in the Project and verified functionality by comparing expected and actual output values. Involved in part of Designing and implementing the Data Driven and Hybrid automation framework using Selenium Web Driver. Prepared frontend/backend automation scripts using TestNG, Selenium WebDriver and Java. Followed TDD Test Driven Development and prepared test cases for each and every module. Tested compatibility of application for dynamic and static content under various cross browsers using HTML IDs and XPath in Selenium. Extensively involved in writing and designing templates for the Test Plans and Test cases. Worked with the Developers and the Test Lead to verify the Test Cases. Designed and Analyzed Test case design document basing on the Functional Requirement Specifications to implement through testing process. Utilized multiple validation rules, property transfers, Data Gen etc. in SOAPUI tool to validate request and response of Web Services. Added Assertions in SOAP UI to validate web services response and tested both XML and JSON formats. Tested Web Services, Validated Request and Response XML, SOAP Calls, Restful calls. Analyzed and Developed Test Plan, Test Cases, Test Scripts, Expected Test Results and Test Procedure from functional requirement for different modules. Baseline and Regression tests were scheduled and performed on every Release and build. Regularly followed up with the development team to discuss the defects identified during Testing. Coordinated user acceptance testing with final users. Prepared end user documentation for the new system. Environment: Core Java, Selenium WebDriver, TestNG, JUNIT, UAT, Jira, Jenkins, Maven, Cucumber, Gherkin, SQL, MS Excel, Agile, REST API, SOAP API, CSS, HTML. Client: Nissan Canada, India Dec 2011 April 2012 Role: Java Web services developer Responsibilities: Designed and implemented the RESTAPI and SOAP Web Services to exchange information between Mainframes and the end user. Worked in the migration of SOAP web services to Rest Used JMS for vendor communication Implementation of security and data protection Involved in multi-tiered J2EE design utilizing Spring architecture and Hibernate Work closely with the business owner to gather and understand the business and functional requirements. To estimate the work effort for updating the existing/ adding new functionality Involved in Analysis, Design and Implementation of Business User Requirements. Wrote SQL queries using Oracle database Used Maven to build war and ear files to deploy on Application Servers Coordinating with the test team for the regression test with each release, deployment in each of the lower environment and supporting for the defect fix, if any, that comes along the line. Configured and customized logs using Log4J Resolved defects and worked with QA team for testing Provided production support for the application after deployment Handling team of size-7 and work on assigning tasks for the team and support plan Conducting daily stand up meetings and encourage team members to work together to establish daily goals Worked on JAVA Front End and Web services enhancements on the applications that comes under parts and services business area Design Client side architecture for UI development using AngularJS. Development of modules using AngularJS and HTML5 Provide guidance to team about client architecture, technologies Used SVN, GIT as source control and version control for every release of break-fixes or enhancements Analyzing the enhancements order and giving impact analysis and estimation Help team to analyze critical issues and guide the team for resolution Deployed WAR and EAR, AAR applications in WebSphere server 6.1 and JBOSS 7.1 Developed SOAP webservices based on Axis2 Developed Restful services with Maven Integrated the PayPal's payment gateway with MVC framework As a Business analyst for Parts pricing application, performed gap analysis ensuring business SOX compliance. Supported all business functional components. Conducted quantitative analysis of financial data of the project Performed ad-hoc analysis and reporting of the financial estimate. Coordinated meetings between IT teams users and internal business analysts. Collaborated with key personnel in analyzing business requests for feasibility and costs. Provided support assistance to all functional business components. Environment: Java, UNIX, SQL, MS Excel, REST API, SOAP API, CSS, HTML, PL/SQL. Client: General Electric, India Dec 2008 Dec 2011 Role: Java Web Developer Responsibilities: Involved in development, design, and implementation of front-end part of the application. Developed the UI Screens using HTML, XML, JavaScript, Custom-tags and CSS3. Responsible for the overall layout design, color scheme of the web site using HTML5 and CSS3. Used jQuery to select and manipulate HTML5 elements and CSS3 manipulation. Used JavaScript DOM manipulation and JavaScript event to generate the data result in UI. Converted wireframes in templates including creation of brand identity, web site header, menu, information containers, grid styles, navigation, forms, buttons, icons, images, user components and application widgets creation with suitable color schemes. Worked with the team of architects and back-end Developers to gather requirements and enhance the application functionality and add new features. Wrote test plans and performed unit testing and performance testing. Worked with the systems team and Quality assurance team in the process. Brought the HTML5 and CSS3 of an existing web site to the latest web standards. Module/Language: JavaScript, HTML, CSS, jQuery, Notepad++, DOM, Windows. Keywords: quality analyst business analyst user interface active directory information technology golang microsoft procedural language