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Nandana - Quality Engineer /QA Automation

[email protected]

Location: Raleigh, North Carolina, USA

Relocation: yes

Visa: H4EAD

Professional Summary Over 15 years of progressive experience in Information Technology Industry with emphasis on Software Quality Assurance and testing of web and Datawarehouse applications. Strong test automation experience on Web, Desktop, Web services, Mobile, COTS Performance and Database applications. Sound knowledge in Procurement and Risk GRC modules, Incident, Problem, Major Incident Management, Service Catalog, Event Management, Change management, Non-Conformance and CAPA modules of ServiceNow. Strong knowledge on the following technologies Eclipse IDE, Cucumber (BDD), Postman, SoapUI, TestNG, Junit, Maven, GIT and Jenkins. Good knowledge in Salesforce administration. Strong experience in testing SOX compliance Validated Projects. Good Knowledge in ERP & CRM Concepts. Proficient in Agile methodologies and agile quality assurance testing, Strong interpersonal skills with specific focus on team building, negotiating, conflict management, decision making and problem-solving skills Excellent in Designing Automation framework from scratch based on application requirement and Customer needs. Such as Hybrid, Keyword driven, Data Driven and BDD with Cucumber. Experience in automation testing using QTP and Selenium Webdriver. Experience managing geographically distributed testing teams with strong leadership, team management and mentoring skills Experienced QA professional in End to End Testing Solution implementation including Test Management, Functional, Non-Functional, Security testing , API Testing, Data Warehouse and Specialized Testing services Test Management across multiple enterprise-wide large-scale projects. Domain knowledge in Healthcare, Insurance, Pharma, HR and Finance. Good Business Analysis skills to understand, covert and implement large scale testing solutions Education BACHELOR OF TECHNOLOGY IN ELECTRICAL AND ELECTRONIC ENGINEERING TECHNOLOGY | 2006 | JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY, ANANTAPUR Environments Windows NT/95/98/2000/ME/XP/Vista/7, C#, VB.NET, C, C++, ASP.NET, Java, Ruby, Python PL/SQL, VB Script, HTML, XML, COTS,MS SQL Server, Oracle 9i/10g Tools Selenium WebDriver with Java, Ruby Mine, HP ALM, JIRA, QTP, Mercury Quality Center, Product Studio, VSTS, AWS, Service Now, MS Office ,MS Project, Git ,Gitolite, Jenkins, Log4J, Cucumber, Tosca and Test Complete, SAP R/3 , SAP NetWeaver Service-Now and Salesforce. Page 2 Skills & Abilities KEY ACHIEVEMENTS Started the first test team for a division and achieved multiple projects for the same division. Recommendation of Risk based approach for meeting project timelines Gathered Early review feedback from compliance team to avoid rework on Test Cases Implemented best practices and standards in manual and automation testing. COMMUNICATION Demonstrated effective communication skills by collaborating and sharing information with different teams within the organization in a group assignment to achieve a common goal. Delivered POCs and presentations for executing new manual and automations tools. LEADERSHIP Effectively managed teams with different vendors for an upgrade project. Lead multiple teams with new recruits and trained them as per client requirements. Mentored and trained co-workers in manual and automation tools for successfully delivering a project. Provided one-on-one coaching for co-workers based on individual needs. Listened to their difficulties, determined aspirations and conveyed positive feedback to enrich productivity levels. Certifications ServiceNow Certified System Administrator ServiceNow Micro-Certification - Automated Test Framework Employment History PAYLOCITY REMOTE 04/2023 TILL DATE QUALITY ENGINEERING ARCHITECT Design, develop, and execute tests in an agile environment. Participate in scrum ceremonies, ensuring smooth execution to project teams. Responsible for leading quality assurance, test automation and release engineering activities across all projects Strong experience with Incident, Problem, Service Catalog, Service Portal, Event Management, CMDB modules. Create test plans, create test suites, write new test cases, update existing test cases and track them in ServiceNow Test management module to test sprint stories and scenarios. Develop automated test cases and test suits in Service Now Automation Test Framework (ATF) module to test sprint stories and regression testing scenarios. Leads the creation of test strategy, test planning, and test execution related to all aspects of testing like functional, integration, regression, systems, UAT testing, API Testing, accessibility, database validations and automation Page 3 AT&T REMOTE 08/2021 02/2023 QUALITY ENGINEERING ARCHITECT Design, develop, and execute tests in an agile environment. Participate in scrum ceremonies, ensuring smooth execution to project teams. Responsible for leading quality assurance, test automation and release engineering activities across all projects Strong experience with Incident, Problem, Service Catalog, Service Portal, Event Management, CMDB modules. Create test plans, create test suites, write new test cases, update existing test cases and track them in ServiceNow Test management module to test sprint stories and scenarios. Develop automated test cases and test suits in Service Now Automation Test Framework (ATF) module to test sprint stories and regression testing scenarios. Leads Quality Engineers and Quality Assurance team members to deliver on quality deliverables Manages continuous improvement program to improve quality, consistency, and client satisfaction Helps create and champions QE principles of Automation and continual improvement to advance software development Drives the creation and adoption of automated testing to facilitate innovation, quality, and speed to market Partners with vendor and internal teams to provide leadership, strategy, and orchestration of all testing events to ensure that quality gates are met consistently, drive automation, and coordinate all impacted groups across the organization Provides expert guidance on test environment strategy, setup, and configuration Plays a key role in troubleshooting, triaging, and diagnosing production issues. Works with the automation team members to improve and expand our automated test coverage Follows QA standards, policies, and procedures to improve knowledge density of the team Works with software teams to ensure integration/ end-to-end test cases are identified and maintained Mentors and coaches QE/QA team members Quality Engineering tasks and procedures Drives effective resolution to escalations including post-mortem, root cause analysis and implementations to ensure long term remediation of issues Leads and build test automation frameworks using open-source testing framework for Angular and React based applications Leads and build test automation frameworks using SoapUI/Postman for rest-based APIs hosted on Amazon cloud and Azure cloud Leads the creation of test strategy, test planning, and test execution related to all aspects of testing like functional, integration, regression, systems, UAT testing, accessibility, database validations and automation Creates best practice quality procedures RAYMOND JAMES, REMOTE 01/2021 04/2021 SERVICENOW TEST AUTOMATION MANAGER Collaborate with Business Systems Analysts (BSA) and Product Owners (PO) to prioritize requirements for product testing and gather end-to-end requirements (functional and performance) for ITBM, ITOM and ITSM modules. Page 4 Conduct design product review workshops and meetings with IT Product Owners to review and finalize functional and performance requirements, update Sprint stories in ServiceNow Agile module and secure sign off from Product Owner. Create test plans, create test suites, write new test cases, update existing test cases and track them in ServiceNow Test management module to test sprint stories and scenarios. Develop automated test cases and test suits in Service Now Automation Test Framework (ATF) module to test sprint stories and regression testing scenarios. Worked on stories for administration, application development, maintenance, and technical support. Conduct walkthrough sessions of testing artifacts, requirements and ServiceNow tool changes with the client s stakeholders like business process analysts, testers and business end users to explain as to how the tool is customized as per their requirements and the usage details and its various useful and unique features. Responsible for establishing and maintaining metrics driven Release Management process Provides direction for developing project release scheduling, identification of risks, and mitigation plans. Anticipate program/project release problems and take appropriate corrective actions, escalating, as needed, to resolve and deliver on project. Supports staff and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential VETARANS AFFAIRS AMERINFO VETS, REMOTE 02/2019 05/2020 QA MANAGER Work with other Quality Assurance personnel to create the testing structure and test scripts (manual and automated) for ServiceNow applications. Strong experience with Incident, Problem, Service Catalog, Service Portal, Event Management, CMDB modules. Determine the business functions that are most appropriate for test automation using ATF. Align testing priorities with the business needs. Developing, Maintaining and executing the test scripts using Selenium Web driver with Java. Analyzing, Planning and Estimating the efforts for Business requirements. Maintaining test scripts within the ATF testing framework (both manual and automated). Test all changes with automated test scripts augmented with manual testing. Attending Scrum calls with Developers, Product owners and QA teams. Participate in sprint planning, review and production deployment meetings. NISOURCE TEKSYSTEMS, DUBLIN, OH 08/2018 02/2019 TEST LEAD Accountable for ensuring that the overall solution meets the approved requirements. Responsible for quality assurance on all testing deliverables, including test cases and test scripts to ensure that they are comprehensive and complete. Work with content and transactional component leads to understand the requirements and make testing activities more accurate and efficient. Page 5 Work with functional team on process to ensure all requirements are captured in such a way that they can be fully traceable through testing. Lead the creation of all testing deliverables, including the test plan, test scripts, test tools, test work plan, etc. Track and manage the testing team activities using a standard set of processes and tools. Monitor testing team progress and suggest corrective action if necessary. Ensure that overall testing plan has adequate coverage to prove that the requirements have been satisfied by the solution. Provides weekly status update of progress of testing tasks and deliverables, issues, risks and items for project leadership attention Completes quality assurance of test deliverables Developed Release Test Approach including process, cycles, timeline, team structures, resource needs, and success metrics for functional testing Manages the creation of all test scenarios and data staging Manages the planning and execution of all test phases Assists with deployment planning deliverables as necessary COMMUNITY CHOICE FINANCIALS CGS, TAMPA, FL 06/2017 11/2017 AUTOMATION CONSULTANT Developed test automation frameworks for POS application from the scratch. Developed the automation scripts as per the client s requirement and reduced execution time of automation suites. Implemented best practices by introducing Git, Jenkins and Log4J for tracking the changes and logs. Trained the manual test/Analyst on using automation framework. SAFELITE AUTO CGS, COLUMBUS, OHIO 10/2016 04/2017 QA ANALYST Worked as Senior QA agile Lead tester for manual testing and maintaining testing activities. Verified XMLs using SAOP UI tool. Executed and designed automated scripts in Test Complete and Selenium Web Driver. Created documents in SharePoint for the Project and tracking activities for completion and managing Issues and Risks that occur during the Pre and Post release testing JOHNSON & JOHNSON SONATA SOFTWARE NORTH AMERICA, NEW BRUNSWICK, NJ 08/2011 10/2016 ONSITE TEST LEAD / MANAGER Worked on Incident, Problem, CAPA, NC, Change and Service Request Management applications in ServiceNow. Worked with all delivery and support teams to ensure day-to-day effectiveness of Service Management process. Responsible for creating the Test Strategy, that effectively demonstrates the Scope of Testing, Types of testing to be employed, Levels of Testing, Key Deliverables and Roles and Responsibilities of stakeholders Page 6 Coordinate with Development, Compliance, GPO teams for timely test execution Effort Estimation from a Testing perspective and propose optimum resource utilization Plan. Tracking of Testing deliverables as per the Compliance Plan Expertise in Testing SAP R/3 Applications in Net Weaver, APO, CRM, SD, MM, FICO, HR modules. Manage Test Leads & UAT Leads in delivering test services to the program including test planning, specification, development, execution, and defect management activities. Update Risk Register with risks and mitigation plans to bring Risks and concerns to the attention of Project Management Office Setup a process for Defect Management which includes promotion of defect fixes to different environments through testing cycles Coordinate with Technical and Data team for creation of Test Accounts and Test Data Coordination of UAT and Performance test execution across the globe Prepare and circulate Daily and Weekly Status Reports to all stakeholders to report the progress against the plan VONAGE MAXIL TECHNOLOGIES, NJ 05/2011 08/2011 QA TEST LEAD COGNIZANT TECHNOLOGY SOLUTIONS 10/2010 11/2010 ASSOCIATE DELOITTE, HYDERABAD, INDIA 07/2009 10/2010 ANALYST & SENIOR ANALYST WIPRO TECHNOLOGIES, HYDERABAD, INDIA CUSTOMER NAMES: JOHNSON AND JOHNSON, MICROSOFT 06/2006 07/2009 Keywords: cprogramm cplusplus csharp quality analyst user interface materials management rlang information technology hewlett packard purchase order microsoft procedural language Colorado Florida New Jersey North Carolina Ohio South Dakota