Home

SIMHA - 12X Salesforce Certified Sr. Admin/Developer

[email protected]

Location: Edison, New Jersey, USA

Relocation:

Visa: H1B

Employer : [email protected]; [email protected]; (609) 778-4215 ext 1000 simha PROFESSIONAL SUMMARY Around 10 years of experience in IT Industry as a Salesforce CRM professional. Experience in configuration, Implementation, Administration and Support of Salesforce Applications. Thorough understanding of Software Development Life Cycle (SDLC). Experience working across various SFDC implementations covering Service Cloud, Sales Cloud and Marketing Cloud (Exact Target) and Community Cloud. Build Lightning Web Components (LWC) to be used in Communities Apex Controllers and Triggers based on the business requirements. Used Email to Case, Web to Case feature and created a community where the customer can create, Update and manage their cases. Strong Knowledge of SFDC standard Data Model, Entity Relationships and Architecture. Extensive experience in working on the administrative tasks like User Setup, Creating Profiles, Creating Roles, Page Layouts, Security, Sharing Rules, Public Groups, Permission Sets, Workflows, Approval Processes, Email Services, Reports and Dashboards. Experience working on Formula fields, Validation Rules, Look-up Relationships, Master-Detail Relationships, Junction Objects and controlling/dependent Picklists. Expert in developing web applications on Salesforce Commerce Cloud and cloudcrazeB2B commerce applications. Proficient in managing the administration of Salesforce B2C/ B2B commerce. Worked on Salesforce communities which replace Salesforce customer and partner portals. Supported and improved sales cycles by implementing CPQ solutions effectively. Strong Implementation experience using Custom objects, Apex Classes, Triggers, Visual force Pages, Lightning Components, Lightning Web Components, Custom Controllers, SOQL, SOSL and Process Builder. Strong implementation experience in Marketing Cloud (Exact Target) using Email Studio, Content Builder, Automation Studio, Journey Builder, Contact Builder, Mobile Studio, Cloud Pages, SQL Queries, Data Extensions, Synchronized Data Extensions, Reports, Analytics Builder, Personalization Studio, Advertising Studio, Social Studio, Integration, Marketing Cloud Connector, Google Analytics, Informatica. Build Lightening controllers with the AURA framework. Strong Implementation experience on Lightning Framework (Apps, Components, Events, JS Controllers (Controller, Helper), Handlers, Styles, Design, Apex Controller Classes, SLDS, Salesforce1). Created lightning web components with lightning lockers. Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications. Worked on day-to-day deployments and back promotions by using Copado I have automated the Metadata backups using Copado for all the orgs and also did Version Control & Branch Management. Deployed user stories from the lower environment to the other orgs and also to the production by using the Copado I have worked on the deployment of metadata using OAuth Created multiple lightning web component with reusable custom HTML Elements, Java Script & Css. Experience in Data migration and daily data loads using Apex Data Loader. Proficient in using tools like Force.com IDE, Eclipse IDE, Visual Studio Code, Salesforce Apex Data Loader, JIRA, Jenkins, Git. Deployment/Continuous Integration experience through Change set, GIT/GITHUB, ANT. Good knowledge in Agile and Safe methodologies. Experience in Integration of Salesforce.com with external applications by using REST API. Strong Experience in Web Development Technologies (JavaScript, HTML, CSS, jQuery and Angular JS). I m able to Coordinate and Collaborate with other Developers, Administrators, Quality Assurance Engineers, and Management to achieve the requirements on time. I m an Excellent team player with good communication skills. CERTIFICATIONS Salesforce Certified Platform Developer I Salesforce Certified Platform Developer II Salesforce Certified Administrator Salesforce Certified Platform App Builder Salesforce Certified Advanced Administrator Salesforce Certified Sales Cloud Consultant Salesforce Certified Service Cloud Consultant Copado-Certified Fundamentals-I Copado-Certified Fundamentals-II Copado Extension Builder Copado Robotic Testing Copado-Certified-Consultant EDUCATION Bachelor s degree in computer sciences engineering (CSE)- JNTU-Hyderabad Master s in computer science- NYIT-New York TECHINICAL SKILLS Salesforce Technologies Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Lightning, Lightning App Builder, Lightning Web Components, S Controls, Apex Web Services, Workflow & Approvals, Dashboards, integration. Salesforce Tools Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Visual Studio, Force.com Data Loader, Workbench, Force.com Platform (Sandbox, and Production). Programming Languages APEX, C#, C, C++, Java, and Java Servlets. Web Technologies Web Services, HTTP Callouts, XML, HTML, CSS, DHTML, JavaScript. Java Technologies Java, JavaScript, EJB, Servlets, JSP. Databases MySQL, SQL Server 2000/2005, MS Access 2003. Project Management Waterfall, Agile. PROFESSIONAL EXPERIENCE California Department of Public Health Feb,2021 Till Date Senior Salesforce Developer Responsibilities Involved in Salesforce.com Sales Cloud and Service Cloud applications setup activities and customized the applications to match the functional and business needs of the Organization. Closely worked with Scrum Master and Business Analyst to create and assign stories in the JIRA. Actively Participated in Iteration review calls and showed demo to business on the development of the stories planned in the sprint. Actively Participated in Backlog refinement calls and prioritized the stories based on business needs and criticality. Worked on day-to-day deployments and back promotions by using Copado. I have automated the Metadata backups using Copado for all the orgs and also did Version Control & Branch Management. Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards. Designed, and deployed Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Process Builder, Page layouts, Components to suit to the needs of the application. Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects. Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects. Deployed the code from sandbox to different environments using Jenkins Build and was part of release activities and UAT. Designed, and developed Apex Classes, Test Classes, Apex Triggers for various functional needs in the application. Created Lightning Components to achieve various customer business needs and used those components on various objects using Lightning App Builder. Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement. Used Lightning Data Service within Lightning components to Insert, Update, Delete record without Apex Controller. Used refined global search in Lightning by developing Apex classes and Controllers. Created Various Apex Classes and exposed them as REST API. Created Test Classes to make sure Test Coverage was achieved more than 90%. Created Formula Fields and Validation Rules to fulfil business needs. Configured the GitHub to maintain the different versions in common development environment. Implemented Custom Audit Trail functionality to track field level changes in Multi value Picklists. Created Custom Settings and used these custom Setting values in various apex classes, this is mainly to avoid code changes if the values for these custom settings change in future. Used Convert Lead functionality in Apex class, this will check if any Lead exits with the same email id in leads object before inserting Customer, if lead is present this code will convert the lead into Customer and do update on that record. Used Data Loader to update Plan Name for exiting policies and imported various data into Salesforce from legacy system. Configured Reports and Dashboards as per the business needs. Experience in managing offshore development resources. Environment: Saleforce.com platform, Service Cloud, Sales Cloud, Salesforce1, Administration, Apex Language, Apex Scheduler, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Process Builder, Reports, Dashboards, Custom Objects, Custom Tabs, Lookup and Maser Details Page, Email Services, Security Controls, HTML, CSS, Java Script Deployments, Sandbox, Eclipse IDE Plug-in, Ant, Integrations, Lightning, Chatter. Ellie Mae, Pleasanton, CA March,2020 Jan 2021 Salesforce Developer Responsibilities Developed Enterprise Level Lightning Applications using Various Technologies like Lightning Design Systems, Lightning App Builder Worked on multiple projects, designed, developed, and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using DEV Console, Eclipse IDE. Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Process Builder, Flows, Auto-Response Rules, Page layouts, Components for the Application. Involved in managing daily administration tasks like multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations, integration and data clean up. Involved in designing various salesforce lightening components to be used in salesforce partner community via community builder. Deployed user stories from the lower environment to the other orgs and also to the production by using the Copado. Implemented Salesforce B2B(Cloudcraze) interfaces integrated with external applications. Experience in architecting backend systems integrating with Salesforce Commerce Cloud and optimizing them for top performance. Worked on Creating Permission sets and sharing rules to grant access to a specific group or user based on the requirement in salesforce Commerce/Demandware. Created and managed all custom fields, validations, workflows, triggers, objects and relationships, permissions, dashboards and reporting, sales processes, campaigns, record types, and applications. Provided training to the internal business users to use the application and develop their own custom reports. Customize the Dashboards to the track usage for productivity and performance of business centers and their sales teams. Migrated Salesforce Classic applications to Lightning Experience for rich user interface and better User Experience with the application. Retrieved data from on premise Database using Rest API s and displayed within the lightning component. Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API s and displayed them on to the component. Experience in working with Aura Handlers for Events to focus on Logic and Interactions with different components within Lightning Applications. Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications. Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects. Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features. Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic. Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process. As a UX Designer worked with client's Experience Design Studio to create innovative experiences for communities and custom business solutions built on Salesforce Community Cloud. Experience in UX field delivering user value through exceptional research, structure, and interface design. Designed, developed, and deployed Apex Triggers, Apex Classes, Visualforce Pages, Controller & Extension Classes, and Test Classes for Unit testing and for various functional needs in the application. Created new sandboxes and refreshed them with Production as and when required. Configured Creating Roles, Security Access, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes. Lightning Experience - Formatting and migrating user data into LE, Implemented Salesforce Lightning Components for small set of users within the organization. Built Customized Lightning Components replacing the existing one's using Java script on the client side and apex on the Server side. Enabled Aura Framework by adding Aura Attributes and Aura Handlers for Events to focus on Logical and Interactions in Lightning Application. Created page layouts, search layouts to organize fields, custom links, related lists, and other Components on a record detail and edit pages. Designed and deployed Custom Tabs, Validation rules, Approval processes and Auto-response for automating business logic. Experience in working with Agile Software Development methodology. Participated in Sprint Grooming sessions, Daily Standups, User story Estimation, Sprint Demos, Sprint Review, Retrospective sessions. Environment: Salesforce.com, Salesforce Lightning, Apex Language, Visual Force, Workflow & Approvals, Reports, Lightning, Custom Objects, WSDL, Custom Tabs, Email Services, HTML5, CSS3, Controllers, Data Loader, JavaScript, SOAP, REST API, Eclipse IDE. NJM Insurance Group Trenton, NJ April,2019 Feb,2020 Salesforce Developer Sales & Service Cloud Responsibilities Involved in Salesforce.com application setup activities and customized the application to match the functional and business needs of the Organization. Distributed requirements to the team and monitored their progress by having daily calls, delivered the requirements to client without any bugs. Created Profiles and implemented OWD, Object Level, Record-Level and Field-Level Security settings and configured their sharing settings. Developed Apex Classes, Controller Classes, Apex Triggers and Test Classes for various functional needs in the application. Experience in managing Repositories using Jenkins and GitHub. Created Page Layouts to organize fields, Custom Links, Related Lists, and other components on a record Detail and Edit pages. Created various Custom Objects, Tabs, Buttons, Components and Visualforce Pages using Standard and custom Controllers. Implemented Case Management Automation to track and solve Customer's Issues. Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects. Worked on Inbound and Outbound Integration using SOAP API. Worked on Unit testing for the customizations and developments done during the project. Worked on converting classic application functionalities to Lightning Components and created new Lightning Components as per the business needs. Created Lightning Components using SLDS patterns and micro patterns. Created components using Events, Styles, Design, SLDS, Handlers, Expressions, JS Controllers and Apex Controllers. Created salesforce1 mobile app and rolled out to clients for easy submission and tracking of requests. Closely worked with users and resolved the issues. Installed and configured managed packages. NJM Insurance Group Trenton, NJ May,2018 March,2019 Salesforce Developer Marketing Cloud (Exact Target) Responsibilities Installed and Configured Marketing Cloud Connector to integrate Sales Cloud with Marketing Cloud. Configured Business Units under enterprise BU and Integrated with Sales Cloud instances. Created users in Marketing Cloud and assigned different roles based on user s job duties. Created using Content Builder under Email Studio. Created separate Trigger Send for each Servicing Email in Sales Cloud, so that whenever record is inserted in Servicing Email Trigger Object with the corresponding Event, email will be triggered to the Subscriber. Created Marketing Journey s (On-boarding, save a Quote, eBook, Cart Conversion, Birthday, LinkedIn etc..) to trigger marketing emails to Subscribers on a periodic interval. Configured Goal and Exit Criteria s in the Journey s, this is to exit the subscriber from the journey as per the business requirements. Created Attributes under Contact builder and used those attributes in Journey Goal and Exit criteria to achieve business needs. Configured Synchronized Data Extensions in Marketing Cloud to sync Sales Cloud data into Marketing Cloud. Created SQL Query Activities to fetch matched data from Synchronized Data Extensions and update it in custom Data Extensions. Configured Automation Jobs under Automation Studio to run Marketing Journey s for every 1 hour. Used AMP Script in various Servicing Emails and Journey s to dynamically populate data from Sales Cloud ad Data Extensions. Configured custom cloud pages to display custom page when customer click on the links in the email. Environment: Sales Cloud, Marketing Cloud,Force.com Platform,Salesforce1,Administration,Apex Language, Apex Scheduler, Lightning Components, Workflow & Approvals, Process Builder, Reports, Dashboards, Custom Objects, Custom Tabs, Lookup and Maser Details Page, Email Services, Security Controls, HTML,CSS, Java Scrip, JSON,XML, Java, Deployments, Sandbox, Integrations, Email Studio, Content Builder, Automation Studio, Journey Builder, Contact Builder, Mobile Studio, Cloud Pages, SQL Queries, Data Extensions, Synchronized Data Extensions, Reports, Analytics Builder, FTP, Marketing Cloud Connector. Bank of America, Charlotte, NC. May 2016 Apr 2018 Salesforce Developer/Admin Responsibilities Worked with force.com developer toolkit including Visualforce Pages, Apex Classes, Test Classes and Apex Triggers to develop custom business logic. Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages and Custom Approval Processes. Created Custom fields, pick lists, dependent pick lists, Custom Settings and Validation formulas to the custom objects. Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partner hotels. Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages. Created profiles and implemented Object and field level security to hide critical information. Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system. Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users. Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing. Worked on Apex Data Loader to migrate data such as accounts, campaigns from legacy system ACT. Development in Lower Environment and migrated changes through Packages and Changesets. Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated hierarchical requirements. Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard. Provided support ongoing salesforce.com maintenance and administration services including custom objects, workflow, campaign management and triggers. Effectively created the pick lists, dependent pick lists and junction objects to establish the connectivity among objects. TAKSHEEL Solutions Limited, India Jul 2013 Nov 2014 Salesforce Developer Responsibilities Involved in Requirements Gathering, Analysis, Design, Development and Deployment using SFDC applications. Creating and managing Users, Roles, Profiles and setting up Sharing Rules. Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system. Worked on Apex Data Loader to migrate data such as Accounts, Campaigns from Legacy system ACT. Configured User Roles, Profiles, sharing settings, organization wide defaults based on updated hierarchical requirements. Provided support ongoing salesforce.com maintenance and administration services including custom objects, workflow, campaign management and triggers. Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard. Provided support ongoing salesforce.com maintenance and administration services including custom objects, workflow, campaign management and triggers. Effectively created the pick lists, dependent pick lists and junction objects to establish the connectivity among objects. Idea Labs, India June 2012 June 2013 Salesforce Admin Responsibilities Interacting with various business teams to gather the requirements for CRM implementation. Creating and managing Users, Roles, Profiles and setting up Sharing Rules. Understanding and analyzing the requirements and mapping them to Salesforce functionality. Involved in customizing Custom Objects, Fields, Record Types, Forms and Layouts, Custom Tabs and Applications. Interacted with Customer Operations, Managers to identify issues and potential areas for improvements to the existing Applications. Maintaining Workflow Rules and Approvals. Creating Visualforce Pages, Custom Controllers, Apex Classes and Triggers. Involved in writing Test cases for Classes and Triggers and code deployments. Used Data Loader for Insert, Update, and Bulk Import of Data into Salesforce.com Objects. Export Data from Sales force and sharing with the external applications. Keywords: cprogramm cplusplus csharp user experience javascript active directory information technology logistics execution microsoft California Idaho New Jersey North Carolina