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kalyan - project manager

[email protected]

Location: Sacramento, California, USA

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PROFESSIONAL SUMMARY: 10+ years of industry experience in multiple roles as Technical IT project manager, Scrum Master, lead business system analyst and Sr business analyst with good domain knowledge in Insurance, Entertainment, Government organisations and Energy industries. Experience with Order Management Systems (OMS) and Execution Management Systems (EMS) Worked in environments such as waterfall methodologies, Waterfall-Scrum hybrid, and Agile-scrum Expertise in Business requirement elicitations, Requirement Gathering, Business Process Flow, Business Process Modelling, Change Management, Release Management, workflow description and prototypes. Experienced in performing SWOT analysis, Risk analysis, Cost benefit analysis, Feasibility study, Impact assessment, Cause and effect analysis (root cause analysis), Effort estimation and mitigation plan. Expertise in "As is" process and "To be" process as parts of gap analysis for new functionality requirements, as well as prioritizing them based on actual business needs to align them with the project roadmap. Expert in translating stakeholder requirements into over deliverables such as user stories, workflow diagrams, data flows, use cases, functional specifications, Wireframes and Business Process Model. Created User stories (INVEST criteria) and acceptance criteria for an iterative and incremental development of an application with the help of Scrum Master & Product Owners. Experienced in using various prioritization techniques like MoSCoW, KANO, DOT-voting, 100point method, silent writing and estimation techniques like Planning poker, T shirt sizing, bucket system and Relative estimation. Prepared Use Case specification document comprising actions, pre-conditions, post-conditions, triggers, actual/happy, alternate/unhappy paths, assumptions, constraints and business rules for different scenarios. Competent in Creating Unified Modelling Language (UML) diagrams (Sequence Diagrams, and Activity Diagrams) and Use case diagrams using Mock-up Screen, Draw.io, Lucid charts and Ms Visio. Created Conceptual, Logical, and experienced in Entity-Relationship diagrams. Experience in SQL queries for Data Analysis, retrieval, validation, cleaning, and modification. Responsible for the successful planning, execution, monitoring, control, and closure of a project, managing, leading and controlling scope, time, deliverables, cost /budget, human resources, communication, testing, quality, risk, procurement, training, lessons learned. Sound knowledge of Business Intelligence tools such as Power BI, Tableau, SSRS & QlikView for reporting needs. Experienced in API documentation using Swagger and API testing using Postman to check if the API's are returning the data in JSON, XML format as defined in the API documentation and required by the workflow. Involved in Bugs Validation, Conflict Resolution & Report Generation using various Defect Tracking Tools. Proficient in developing and executing Test Plans, SQL queries, performing functional, usability testing and ensuring that the software meets the system requirements. Collaborated in various types of testing like Functional testing, End to End Testing, Regression Testing, and User Acceptance Testing (UAT), smoke testing, functionality testing, Sandbox testing. Accompanied with expertise in developing Test cases, Test plans and Test case scenarios in manual and automated test environments. Engaged actively in creating reports such as feature progress reports, performance reports and ad-hoc reports. EDUCATION: IE BUSINESS SCHOOL, MBA IT - Madrid, Spain Jan 2019 Dec 2019 International Master s in Business Administration Coordinator of IE Humanities club, Active member of IE Marketing, IE Energy, IE Big data & IE Public Speaking clubs UNIVERSITY OF BALLARAT - Sydney, Australia Nov 2003 Dec 2006 Master of Information Technology OSMANIA UNIVERSITY - Hyderabad, India Jun 1999 Jul 2003 Master of Computer Science SKILLS & TOOLS: Categories List of tools and technology Business system analysis/ business analysis Requirements analysis, Requirements management and communication, Backlog grooming, user stories with appropriate acceptance criteria, wireframes, test cases, feature files, change request design flow, UI and UML. Project manager/Scrum master Atlassian tools (Jira, confluence, Bitbucket), sprint health check, project dashboard, service management, project & program management. Methodologies &frameworks Experience in Traditional Waterfall, custom agile water scrum fall, Agile-Kanban, Scrum and Knowledgeable in Scaled Agile Framework (SAFe) Extreme Programming and Spiral methodologies. Technologies AWS. Reporting tools Tableau, Power BI, MS Office Suite (Excel, Word, PowerPoint), ServiceNow, and MS Excel. Testing tools HP Application Lifecycle Management (ALM)/ Quality Center (QC), HP LoadRunner 12.60. Languages HTML, CSS, SQL, Core Java and Python. Other tools MS Word, PowerPoint, MS Visio, and draw.io PROFESSIONAL EXPERIENCE: Client: Google- Mountain view, CA Feb 2022 - Present Role: Project Manger Worked on Nest Hub devices are a range of smart displays that are integrated with Google Assistant. Google Nest Hub devices have a wide range of projects that are focused on improving the user experience and adding new features. Managed on-shore and off-shore teams dealing with projects such as Improved voice recognition, Home automation integration, Personalization, Wellness tracking and many more features. Duties & Responsibilities: Participating in preparation of quality assessments, reports, and metrics, formulating go-no go statement based on reports and metrics, test progress and defect status Acting as the main liaison communicating between the team the rest of the internal and external organization Manage a test team of 75 people across on-shore and off-shore Responsible for Risk management, Release management, scoping major milestones, timelines and overall business objectives. Provided KPI and CPI dashboard reporting (weekly, monthly and ad hoc reports) for several projects. Engaging & collaboration with stakeholders for planning, execution, monitoring & status reviewing Applied different estimating methods to estimate timescales, effort and costs for the testing phases Risk identification, assessment, mitigation plan Driving automation initiatives, monitoring & reporting Responsible for producing the overall test delivery plan and defining the business test deliverable milestones, test tasks and activities whilst determining whether automation tools can be utilized Client: United Healthcare- Minneapolis, MN May 2020 Jan 2022 Role: IT Project Manger Project 1: Developed multiple services for coordination of daily portfolio management. These services drive automation of the transaction activities necessary to keep a managed portfolio aligned to its recommended target investment allocation (IRA, General account and personal financial planning). Leveraged UI pages with the backend DPM services. Project 2: To maintain the investment data for internal and external facing consumers by developing the different applications and databases for source, store, steward and distribute the global EIP data. Project 3: Maintained and dispositioned Separately managed accounts (SMA). Migrated the applications from PCF to AWS and closed business as per the program schedule. Duties & Responsibilities: Provided senior level IT project management for software, middleware, or hardware deliverables. Managed medium and small projects. Used IT s project management standards to deliver project on time, within budget, and with agreed upon functionality and quality to internal clients. Developed, implemented, and monitored technical project plan. Identified deliverables, milestone, and tasks for the project(s). Interviewed team members for estimates. Updated schedule in IT project repository. Plans and integrates schedule, resources , and deliverables with IT department and vendors. Communicated with internal clients, team members, management, and IT partners to ensure requirements and priorities are understood. Monitored project progress, and distributed reports to management and client. Developed strong relationships with client. Met with clients to advise on resources, budget, and deliverables. Indirectly managed team members. Worked with resources/departments managers to ensure adequate resources are in place. Lead and facilitated project related meetings. Maintained current knowledge of IT development methodology, architecture, and related standards. Advocated and ensures usage of new standards by team members. Responded to and resolved development issues in a timely manner. Identified potential solutions, including the cost/benefit of each option. Reviewed complex technical issues with technical lead. Ensured team complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels. Ensured team complies with information security policies and procedures, and ensured deliverables met information security requirements. Created and maintained change records, key controls, SAR (security architecture reviews), product health dashboard. Lead a team of highly skilled engineers and architect in executing a plan to deliver the valuable new technologies and services. Experienced in ITSM dashboard for reporting metrics (SLAs, MTTR, Backlog, Aging etc.) for production tickets Utilized a combination of scrum, Kanban, and lean methodologies to help the team manage their work. Used JIRA extensively to track EPICS, Features, user stories, acceptance criteria, estimation, assignment, progress, impediments, approvals, closure & retrospectives. Worked with outside vendors in maintaining SLA and project deliverables while reporting IT PMO manager about project status and issues that may impact delivery dates or product quality. Collaborated with QA team to ensure end to end testing, quality checks and approvals were in place before the production elevation. Experience in driving ITSM initiatives. Metrics configuration, Monitoring & Reporting. Worked with ITSM Process & Tolls such as ServiceNow Responsible for managing different process involved with respect to Production elevations and ensure smooth execution. Also, helped in deploying application using AWS CI/CD Pipeline. Managed communication across departments to schedule and plan bi-weekly company all-hands meeting to ensure the team was bought into projects and the overall company mission. Worked closely with the product management team to scope customer requested features and determine which feature would provide highest return on investment. Facilitated scrum ceremonies to effectively capture the changes requested by the stakeholders and communicated with them for the implementation of the changes identified. Ensured scrum methodology best practices are followed. Proactively planned staffing and made dynamic adjustments to ensure project success. Overlooked analysis, design and preparation of application/system specifications for information systems solutions which address business needs and methods for testing and installing them. Organized, optimised and sustained ATTD and project artifacts that define Product baseline. Worked with cross functional teams on several complex issues, providing business data, and requirement analysis to ensure reporting solutions meet the highest data quality standards using agile scrum. Created user stories and acceptance criteria for an iterative and incremental development of an application with scrum master and product owner. Applied significant leadership and collaboration with the team to develop and execute manual End-to-end test cases, and exploratory tests following the test case standards. Worked with different sources like Oracle, flat files, XML files, DB2, MS SQL Server. Provided expert support and oversight to creation and maintenance of a set of automated test (using JUnit, Selenium, Cucumber). Provided thought leadership and significant technical contribution to enterprise automation infrastructure, code repositories, and community forums. Managed and collaborated with team members on work projects and tasks in Trello Removed team level impediments and escalated complex organizational impediments which blocked the team s progress and focused on early resolution of conflicts to keep the team s velocity and progress on track Environment: Agile Scrum, SpringSource tool Suite 3.7.0, Visual Studio Code, Postman, Swagger Editor, MS Office tools, Invision, SharePoint, Trello, JIRA, confluence 6.13.9, SplunkCloud, Cognos. Client: Pennsylvania Higher Education Assistance Agency - Harrisburg, PA Project manager February 2019 April 2020 Worked on enhancements and developed a system with Comprehensive automation for an interactive user interface, so users can make an automated payment solutions to help them pursue their educational goals. The system delivers diverse data driven recommendations tailored to the needs of individual user by leveraging Big data. Duties & Responsibilities: Accountable for delivering results for large/complex/cross-functional project initiatives within established timeframes and quality measures. Directed resources on assigned projects and ensure clarity of project roles and responsibilities. Translated project goals/objectives into a defined future state and project success measures that can be understood by project stakeholders and delivered by the project team Communicated effectively at all levels, from executive C-level management down to project resources. Provided project reporting and status updates through client Steering Committee meetings, leadership meetings, and frequent stand-up meetings. Ensured the Systems Development Life Cycle (SDLC) processes and guidelines are understood and adhered too Prepare change proposals, negotiate change orders, initiate change orders (at Project Managers or Project Director s approval), issue change orders to subcontractors and others (at Project Managers or Project Director s approval). Aid preventive maintenance and corrective maintenance in preparation and tracking of Events. Defining work strategies, aligning these with resources and desired client outcomes, and overseeing planning and execution of the work. Ensured technology solutions are managed to support business strategies, often working with senior management Directed the integration of technical aspects of all related projects/programs. Conducted analyses and cost/benefit assessments and helping to other technology services. Monitored financials to ensure budget compliance. Worked in Agile- Scrum Framework environment facilitating requirement elaboration and elicitation, and other business processes (AS-IS vs TO-BE) related optimization activities. Conducted Gap analysis and Cost benefit analysis to determine the effects & performance of new features. Conducted JAD session, Questionnaire, one-on-one interviews to collect requirements with Product Owner about data types required to be displayed on UI and Persona creation (novices, experts or somewhere in middle). Defined the business rules by working with subject matter experts using 'if' and 'then' statements. Determined traceability and dependencies between the requirements. Created Wireframes, Mock-ups, and high-fidelity Prototypes after closely collaborating with the business users. Used JIRA for drafting user stories, defects and tickets for maintenance and deployment of system being developed. Facilitated time-boxed Scrum ceremonies such as Sprint Planning Meeting, Daily Stand-ups, Sprint Review Meeting, Sprint Retrospective Meeting and Grooming Sessions. Involved and assisted the scrum team in loading and transforming large sets of external data (structured, semi structured, and unstructured data) from multiple source systems. Performed SQL Queries to extract data from different sources, verify, validate & modify using various commands. Worked with the Product Owner during the Sprint Review Meeting for the Potential Shippable Product Increment (PSPI) and help decide which features are DONE and satisfied using the acceptance criteria. Assisted the QA team to create the readiness document to move the system from testing environment to Pre- production environment and tested the product post deployment. Documented best practice implementation plans and continuously measured project outcomes for desired results. Environment: Agile Scrum, Hadoop Cloudera distribution (CDH) 5.14.0, Hue 4.0, Hive 2.3.1, HDFS, Hbase, Flume, Spark, MS Visio, JIRA 7.2, Tableau 9.1, confluence. Client: Disney Cruise Line Orlando, FL September 2016 December 2018 Role: Associate Project Manager The project was implementation of booking of food and beverages to enjoy on the cruises and restaurants. This project encompasses solutions which included Customer Identification Program (CIP), Customer Due Diligence (CDD), Currency Transaction Reporting (CTR), Watch list filtering, and Suspicious Activity Reporting (SAR). Duties & Responsibilities: Worked in water scrum fall environment and assisted team in following agile principles effectively. Played lead role in organizing and communicating detailed updates to senior business leaders on identified issues, project status reports, and any required reporting. Conducted JAD (Joint Application Development) sessions and focus groups to gather business Requirements. Documented requirements and prepared the BRD then worked with the development team to translate them into technical requirements and acted as a liaison between business users and technical team. Developed wireframes and prototypes to get the feedback from business users and another stakeholder. Developed UML (unified modelling language) diagrams like Use Cases Diagram, Activity Diagram, Sequence Diagram, Class Diagram and Coloration Diagram using MS VISIO 2016. Prepared business Process Models that include modelling of all the activities of business from conceptual to procedural level to explain workflows and security rules to team. Conducted data analysis of end-to-end data flow to identify data gaps and data integrity issues with focus on raising alerts and tickets on any errors. Involved in Data analysis, Data cleansing and Data migration to reporting systems. Worked in various data environments Data Warehouse, Meta-data and ETL to create various reports and matrices. Developed SQL queries and assisted in extracting data from data sources for creating Data mapping document. Assisted in conducting risk assessment of projects and coordination of project deadlines. Defined and created the Test strategies and associated scripts for the verification and validation of all defined business requirements and associated functionality. Involved in UAT Test Plan, Test Cases and Test Strategy creation based on the functional and non-functional requirements to maintain Requirement Traceability Matrix, and performed Smoke, Functional and Regression Testing Environment: Water scrum fall, UML, Oracle SQL 2008, MS Visio 2016, MS Office, Oracle Mantas, HP Quality Canter 12, SharePoint. Client: Autodesk Inc. San Rafael, CA January 2015 - July 2016 Role: Business System Analyst Enhanced the Android Mobile/web application (major/minor enhancements) and new add card feature. Participated in workshops and meetings to identify features. Analysed customer requirement and worked with UI/UX designers, architect, QA, marketing, and other teams to guide products and features from initiation to release. Worked with a team on the Data Governance Acceleration and Sustainability Program (DGASP) by identifying and creating an inventory of all KPI s and KRI s and their resulting critical data elements (CDE s). Collected all key performance indicator (KPI) and key risk indicator (KRI) around the firm to identify those CDE s and Mapped map back those Critical data elements (CDE) to their original source systems. Duties & Responsibilities: Acted as a liaison between partner divisions and IT to develop complex workflow capabilities Worked on all phases of the system development, procedures for requesting, implementing & supporting the process Conducted face-to-face workshops & collaborative meetings with subject matter experts & development team to gather the list of high-level requirements for the critical data elements that need to come under governance. Created team specific Agile process flow in Jira to move tasks from one activity to another. Responsible for creating UML Modelling Plans, Use Cases, activity diagrams and sequence diagrams. Developed and enforced methods and validation mechanisms for ensuring data quality. Hands on experience in performing decomposition of physical elements into meaningful logical entities. Automated the daily tasks by writing SQL procedural queries which reduced the monitoring task by 70%. Performed data analysis and data Profiling using complex SQL queries on various source systems including SQL Developer, PostgreSQL, and Microsoft Access. Implemented data governance using Microsoft Visio, and Excel. Lead meetings to socialize organization's premiere data governance program that incorporates automation in response to increase Transparency, Accuracy, and Accessibility Worked with data Engineering team to develop automation and connect over 20 internal systems Defined test cases and scripts that correspond to business requirements along with test planning and execution support. Involved in SIF integration to develop xml code for external applications to perform search match API calls against MDM Hub Data. Relationship types using Hierarchy tool to enable Hierarchy Manager (HM) in MDM HUB implementation. Tested different strategic data governance tools that match the organizational requirements. (Ab-Initio, Informatica data Dictionary). Performed an end-to-end data Lineage assessment and documentation for Metric's. Environment: Agile-Scrum, Visio 2016, Ms Word, Ms Excel, Informatica MDM, Confluence, Jira7.0. Client: Department of Transport and Road Services (DOTARS) - Canberra, Australia Role: Business analyst April 2012 - October 2014 The organization was using manual processes (basic automation) for checking the claims received from the councils. we enhanced this to comprehensive automation for better offers for councils by using Microsoft Dynamics CRM. Participated in workshops and meetings to identify features. Analysed customer requirement and worked with UI/UX designers, architect, QA, marketing, and other teams to guide products and features from initiation to release. Duties & Responsibilities: Participated in the Kick-offs meetings to understand product vision and strategy with business owners, SME's, stakeholders and team to gain strong understanding of the Key Performance Indicators (KPI)'s. Gathered requirements from business owner, stakeholders and wrote user stories, epics in collaboration with the development team, breaking stories into executable and estimable task. Designed Wireframes for multiple screens for the team to get a better understanding Worked with the team to define the "Definition of Done" Involved in Planning and prioritizing product feature backlog and development for the product. Assisted team of engineering and designers to build and ship a minimum viable product (MVP). Used UML diagrams to visually express the core functionality of the system under development. Worked with the team to decompose epics, themes, and features into user stories that met the INVEST criteria in the Backlog Refinement Meeting Assisted in planning sprints by ensuring user stories are meeting definition of ready for development with defined acceptance criteria. Participated in Daily Stand-Ups to understand the progress/ impediments for assessing the possible risk. Managed and monitored requirements by developing Requirement Traceability Matrix against the test cases. Constantly kept stakeholders involved with timely and relevant updates through the entire lifecycle Managed various stakeholders' expectations through the development lifecycle of the product Developed test scripts for A/B testing, Google Analytics, to gather data and analytics on user behaviour. Used those to inform and validate the product feature decisions Environment: Ms SharePoint 2013, Ms Dynamics CRM, Ms Word, Ms Excel (VBA-Macro), Ms Project, and Power BI. Client: Raj Frooty - Sydney, Australia. June 2006 March 2012 Role: Business Owner & CEO Raj Frooty is my start-up idea. I opened a protein based & fresh drinks store. This store served various flavours of health beverages to everyone. We specialize in the extra protein shakes to the gym lovers. I was completely responsible for the entire business in sales, marketing, and customer service. I totally opened 3 stores and had a good market value. Duties & Responsibilities: Interacted with customers and internal stakeholders as part of requirements and analysed business requirements and document the meeting minutes Set a start-up, displayed, and sold products in 3 gyms Increased productivity and sales up to 15% by mentoring, managing, and training 18 new staff members Evaluated costs and returns of 3 branches, conducted market research for monthly sale and cash statements Defined project scope and Determined objectives for current, future, or ongoing initiatives Contribute or manage budgets, planning, projections, and operational plans Develop and manage a detailed project schedule and work plan Worked with several personnel such as customer support and diligently completed all the tasks. Assisted customers regarding items ingredients, product promotions, orders etc. Communicated with customers, employees, and other individuals to answer questions and explain information. Reviewed customer issues, obtain information and respond to requests meeting customer needs and requests to maintain customer sat Keywords: cprogramm continuous integration continuous deployment quality analyst user interface user experience business intelligence active directory information technology golang hewlett packard microsoft California Florida Minnesota Pennsylvania