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Shashank - Technical Project manager

rajeshsales100@gmail.com

Location: Phoenix, Arizona, USA

Relocation:

Visa: H1B

Shashank Arra Email: Rajesh@swanktek.com Direct: 973-446-5418 Location: Phoenix, AZ Senior Technical Project Manager |Agile Champion Professional Summary: Experienced professional with expertise in technical project planning, agile project management, and cross-functional team coordination. Demonstrates proficiency in stakeholder communication, product road mapping, and strategic planning to drive successful project outcomes. Skilled in cloud migration strategies, scalability planning, and mobile application development, with a strong focus on continuous deployment and cloud security management. Adept at requirements analysis and technical troubleshooting to ensure seamless project execution. Committed to leveraging agile methodologies and transformation strategies to deliver innovative solutions while fostering collaboration across diverse teams. application development, with a strong focus on continuous deployment and cloud security management. Adept at requirements analysis and technical troubleshooting to ensure seamless project execution. Committed to leveraging agile methodologies and transformation strategies to deliver innovative solutions while fostering collaboration across diverse team. Expertise In: Agile & Lean Delivery Leadership Program & Portfolio Management Commercial & Financial Acumen Data-Driven Performance Optimization Stakeholder & Client Advisory Coaching & High-Performance Culture Value-Based Delivery & Organizational Change Knowledge Sharing & Community Development Product Engineering & Continuous Improvement Digital Business Transformation (DBT) Strategy Education: MS: Information Technology and Management, Campbellsville University - Louisville Master of Science: Computer Science, NPU - Fremont, CA Bachelor of Science: Computer Science, DRKIST - Hyderabad, India Technical Skill Set: CRM & Agile Project Management: Salesforce (SFDC) Sales & Service Cloud, Microsoft Dynamics 365, HubSpot, CRM, JIRA, Confluence, Azure DevOps, Rally (CA Agile Central), Trello, Asana Databases (DB) & Data Engineering: AI & Automation: MS SQL Server, Oracle 11g/12c, PostgreSQL, MongoDB, DB2, Snowflake, Amazon RDS, DynamoDB. ChatGPT, OpenAI API, Google AutoML, Vertex AI, TensorFlow, PyTorch, Tableau AI, Power BI AI, IBM Watson AI, Hugging Face, Transformers, UiPath, Automation Anywhere (RPA) Work History: American Express, Phoenix, AZ May 2024 to Current Technical Project Manager /Agile Delivery Lead, Maintained Jira boards, tracking progress, managing tasks, and resolving cross-team dependencies to ensure timely delivery Led Agile and Scrum ceremonies, including Sprint Planning, Stand-ups, Reviews, and Retrospectives, promoting collaboration and transparency. Led PI planning and cloud initiatives, ensuring projects aligned with organizational goals and tracked accurately in Jira Managed the AuthBlue IAM project, enhancing SSO capabilities and driving security improvements for the enterprise Managed a self-service portal built with React, Java, and Node.js, alongside backend Java components to deliver seamless user access. Oversaw end-to-end integration of application and infrastructure services, ensuring smooth operations across the project lifecycle Implemented Slack bot automation, improving application onboarding support and streamlining query resolution for end-users Handled vulnerability management via IRIS Portal, ensuring high-security grades and compliance with security standards Managed SSO policies, ensuring secure access provisioning and adherence to compliance standards Conducted weekly leadership reviews, aligning project goals, tracking KPIs, and ensuring successful execution Managed Confluence documentation, maintaining project details, team contacts, and technical guidelines for clear communication Led Disaster Recovery (DR) exercises through Archer for IDL, TIMS, AWS, GCP, and Hydra, maintaining operational resilience Developed and maintained runbooks, integrating Splunk, Dynatrace, and ELF alerts, enhancing incident response and resolution Managed ITSM ticket triage, optimizing prioritization, resolution, and accountability for efficient service delivery, Ensured SLA compliance, tracking and addressing exceptions to prevent breaches and maintain service continuity. State of Connecticut, (Remote- Phoenix, AZ) Jan 2023 Mar 2024 Technical Project Manager / Agile Scrum Master Worked closely with diverse agency stakeholders to define project objectives, align on timelines, and manage budgets, achieving 95% stakeholder satisfaction. Managed and delivered high-priority projects across multiple agencies, including Salesforce and Sitecore migrations for DAS, DDS, DOT, CID, and CSL, achieving a 20% improvement in operational efficiencies. Developed and implemented a comprehensive risk management framework, reducing project-related issues by 15% and ensuring timely delivery. Successfully executed concurrent Data Engineering and ANALYTICS projects, optimizing resource allocation and delivering results ahead of schedule. Conducted regular retrospectives and implemented improvements, enhancing team productivity by 25%. Directed a cross-functional team of 15, including developers, QA testers, and maintenance engineers, fostering collaboration and meeting all project milestones. Defined project milestones and developed detailed roadmaps, ensuring alignment with organizational goals and resource availability. Introduced a shared Confluence repository to streamline documentation, improve transparency, and enhance team collaboration. Carvana, Tempe- AZ May 2022 Dec 2022 Technical Project Manager / Product Owner Implemented AI-driven auto scanners and QR codes in the Title Trackers Application Project, enabling seamless tracking of new registration title copies across states nationwide. Applied Agile methodologies, including Scrum, to AI projects, enhancing flexibility and reducing project delivery times by 10%. Managed end-to-end project lifecycles, overseeing construction milestones, budgets, and deliverables for Carvana s vending machine buildings and national hubs. Created and maintained project documentation, including Standard Training Practices (STPs) and Standard Operating Procedures (SOPs), ensuring clarity and consistency. Developed risk mitigation strategies through brainstorming, SWOT analysis, and historical data review, ensuring smooth project execution across diverse teams and geographies. Facilitated virtual meetings with stakeholders, vendors, and contractors, ensuring alignment on project goals, updates, and milestone tracking. Authored a comprehensive construction process playbook, documenting detailed workflows from project initiation to handover for ongoing use and updates. Developed and prioritized user stories based on the INVEST criteria, streamlining backlog management to align with business objectives. Utilized project management tools to track milestones, scope, and deliverables, optimizing workflows for geographically dispersed teams. Proactively revised project designs and scopes, addressing potential crises and implementing contingency plans to maintain project continuity. Collaborated with leadership to create and refine project management processes, driving improvements across project lifecycle management. Tesla Motors, Fremont- CA Apr 2021 Apr 2022 Technical Project Manager Drove discussions with SMEs, stakeholders, and testers to clarify business requirements, identify risks, and align with Agile principles Directed cross-functional teams to define functional business requirements, logic, and workflow, aiding smoother testing processes Executed SQL scripts to extract database data, ensuring adherence to business rules and comprehensive test coverage Experience with writing SQL queries in Oracle as well as SQL Server databases Produced workflows, completed data mapping, and performed business process design to optimize project efficiency Identified inefficiencies in data migration processes, leading to deployment delays Reengineered ETL process to streamline data migration and enhance data integrity Proactively revised project designs and scopes, addressing potential crises and implementing contingency plans to maintain project continuity. Collaborated with leadership to create and refine project management processes, driving improvements across project lifecycle management CVS Health, Phoenix - AZ Feb 2018 Jan 2021 UI/UX Web Dev & SAFe Agile Project Coordinator Led cross-functional teams in successfully launching APIs for various medical devices, ensuring alignment with customer objectives and project goals. Implemented an AI-driven Chatbot App for a secure messaging platform, enhancing user engagement and platform security. Monitored project health by utilizing Jira to create stories, tasks, and burndown charts, aligning teams with timelines to minimize backlogs and delays. Conducted collaboration meetings, including brainstorming sessions, JAD sessions, and focus groups, to upgrade the Claim Database to the Guidewire Insurance Suite. Streamlined workflows by implementing Kanban boards to visualize tasks, limit work in progress, and optimize productivity across Agile teams. Improved collaboration between development and design teams by introducing structured daily standups, reducing conflict, and enhancing alignment with team objectives. Facilitated Scrum ceremonies, including Sprint Planning, Daily Standups, Sprint Reviews, and Retrospectives, to foster transparency and continuous improvement. Proficient in creating, maintaining, and tracking product backlogs, user stories, and features, ensuring alignment with business priorities and objectives. Collaborated with Product Owners and stakeholders to prioritize and refine the product backlog, de features on schedule. PFG, Richmond- VA Mar 2016 Sep 2017 Business Analyst/ BI Dev Facilitated agile sprint ceremonies, including sprint planning, daily stand-ups, sprint demos, and retrospectives for two Scrum teams, enhancing productivity and collaboration. Resolved complex infrastructure issues by leveraging a professional network of Scrum Masters, Product Owners, and Technical Leads within the Scrum framework. Collaborated with Product Owners to develop high-quality user stories, led effective backlog grooming sessions, and implemented precise story estimation techniques. Monitored sprint progress, tracked burn-down metrics, identified impediments, and delivered timely project updates to stakeholders, ensuring transparency and alignment. Enhanced cross-team collaboration by introducing new processes, resolving critical issues efficiently, and fostering a culture of continuous improvement. Promoted best engineering practices, including effective code reviews, to maintain high standards in software development and team performance. Achievements: Successfully transitioned three development teams from waterfall to Agile, boosting employee engagement by 25% (Survey Results) Led initiatives that improved technical debt by 15% through targeted Agile practices. Delivered Agile goals with a proactive approach, enhancing sprint success rates by 20%. (As per 2 months KPI tracking results) Implemented AI solutions for tracking and secure messaging, raising team productivity. Keywords: quality analyst artificial intelligence user interface user experience javascript business intelligence database microsoft Arizona California Delaware Virginia