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Harish Mulpuri - ServiceNow developer

[email protected]

Location: Atlantic City, New Jersey, USA

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Harish Mulpuri Email: [email protected] Contact: + 12104-873) 609( SUMMARY: An ITIL-certified professional with a total of 11 years of experience in the IT industry. Having 10+ years of experience as a ServiceNow developer and the IT community to deliver efficient, cost-effective, and on-time solutions that meet the corporation's needs. Experience in Implementation and Administration activities proved from time to time as an effective team member. TECHNICAL SKILLS: Strong working knowledge in Service catalogs, Incident and Change Management, and custom applications. Collaborate with product owners, end users, and stack holders to gather requirements, document the given data, and design a prototype. Implemented HRSD from end to end for a European client and a health client in the US. Designed and implemented the custom application for Deloitte Australia for Engagement management. Skillful in Inbound actions, email notifications, workflows, and Flow designer Good knowledge of Discovery and Service Mapping Integrated Tricore and ServiceNow only through inbound actions Well-versed with ITIL and ITSM processes and concepts Experience in configuring and customizing Workspaces. Creation of Ul pages for a better visual appearance in catalog items in ServiceNow. Successfully implemented knowledge Management process with a complete technical ownership Integrated Active Directory using LDAP for authentication and load users, groups, and roles into ServiceNow. Configured MID server to take a dump of all ServiceNow data to SharePoint. Designed Flows, reports, Dashboards, and Surveys Experience in Integration using REST and SOAP API Used Access controls and Query Business rules for securing and providing the right access to the right person/role. Experience in JavaScript and Its best practices Customization using Business Rules and Client scripts, Catalog client scripts. Worked extensively on Multi-row variable sets. Experience in working on import sets, Fix scripts, and schedule jobs. Knowledge on CSM, PPM, and FCA (Finance Close Automation) Having experience in managing the project end to end Strong knowledge on Governance Risk and Compliance (GRC) and IRM CERTIFICATIONS: ITIL Foundation Certificate in IT Service Management Certified System Administrator - ServiceNow Certified Implementation Specialist - ServiceNow HRSD PROFESSIONAL EXPERIENCE: Organization : Signitives Technologies Designation : Senior Software Engineer Duration : Dec 2022 to till date Organization : Polymorph Associates Designation : Software Developer Duration : June 2022 to Nov 2022 Organization : Deloitte Touche Tohmatsu Services, Inc. Designation : Senior Consultant Duration : Feb 2020 to May 2022 Organization : LTI (Larsen & Toubro Infotech) Designation : Systems Engineer Duration : June 2017 to Feb 2020 Organization : IN2IT Technologies Designation : ServiceNow Consultant Duration : Aug 2016 to May 2017 Organization : Cybermate Infotech Designation : Software Engineer Duration : Jan 2012 to Aug 2016 EDUCATION: Master of Science in Software Technology with Network Management from Robert Gordon University, Aberdeen, Scotland, United Kingdom in the year 2011 B-Tech (Information Technology) from Tirumala engineering college affiliated to JNTU University Hyderabad in the year 2008. PROJECT DETAILS: PROJECT 1 Jan 2022 Till date Project: HRSD Client: Mosaic Version: San Diego and Tokyo Team Size: 10 Role: ServiceNow developer Type: Development As per the project, we are implementing Lifecycle events like offboarding and onboarding along with Employee relations and Labor relations applications Responsibilities: Reviewing stories, adding technical details, and adding to sprints and backlogs depending on the priority of the customer Designing the flow for offboarding and onboarding Creating activities and activity sets based on the design. Involved in UAT testing along with customers. Developed lifecycle events and customized Employee service center in the Tokyo version PROJECT 2 MAY 2022 - DEC 2022 Project: HRSD Client: SCP Version: San Diego Team Size: 10 Role: Solution Architect Type: Development This is an implementation project. SCP is using a custom application for HR services. We have implemented HRSD at SCP to improve their services by leveraging out of the box features of ServiceNow with some improvements by adding accelerators. Along with HRSD, we have implemented IRM Professional suite and configured it as per their requirements. Responsibilities: Attending demos along with Business process consultants and clarifying customer doubts Reviewing stories, adding technical details, and adding to sprints and backlogs depending on the priority of the customer Designing the flow for policy and compliance management Design and schedule self assessments based on maturity level to monitor risks and control accuracy. Created Risk indicators Assigning stories to developers and clearing any blocks Conducting sprint planning meetings and scrum meetings Involved in UAT testing along with customer PROJECT 3 OCT 2020 - MAY 2022 Project: AU to APAC Transition Client: Deloitte Australia Version: Orlando, Paris, Quebec Team Size: 16 Role: ServiceNow Applications Architect Type: Development Deloitte USI and Deloitte Australia were using separate ServiceNow instances. The aim is to Onboard all ServiceNow applications from Deloitte Australia into Deloitte USI. As part of one platform, we are working on the transition of the ServiceNow platform (along with some enhancements) of Deloitte Australia to Deloitte Global. Responsibilities: Review table structures in both environments and come up with a road map of tables to create and extend Review Organizations standards and match AU instance with the APAC instance Develop custom applications Integrating ServiceNow with Dell Bhoomi Worked extensively on Multi row variable sets Checking feasibility and giving estimates for all requirements PROJECT 4 FEB 2020 - OCT 2020 Project: CCEP Client: Coca Cola Version: Madrid Team Size: 7 Role: ServiceNow Developer Type: Development Coca Cola is a Europe world s largest manufacturer of beverages. Deloitte has implemented HRSD to manage and help its employees. Responsibilities: Working on HRSD and service portal Worked on COVID applications both self-reporting and return to work. Implemented Automated language translations for the client Created HR assignment rules, activity sets and workflows. PROJECT 5 MARCH 2019 - FEB 2020 Project: Phillips66 Client: Phillips Version: Madrid Team Size: 8 Role: ServiceNow Developer Type: Development Phillips 66 is a diversified energy manufacturing and logistics company. With a portfolio of Midstream, Chemicals, Refining, and Marketing and Specialties businesses, the company processes, transports, stores and markets fuels and products globally. Responsibilities: Working on Custom applications Worked on views and view rules Working on Automation of several items by collaborating with Active Directory team Worked on LDAP Integration like setup new LDAP, adding new attributes, Syncing new groups from AD and Ldap source scripts Created Service catalog items and record producers Automating incident creation through inbound actions Created assignment rules and client script and business rules and workflows. PROJECT 6 JULY 2017 - MARCH 2019 Project: Terex Service now Client: Terex PVT LTD Version: Jakarta Team Size: 2 Role: SNOW ADMIN Type: Development Terex Corporation is an American worldwide manufacturer of lifting and material handling solutions for a variety of industries, including construction, infrastructure, quarrying, recycling, energy, mining, shipping, transportation, refining and utilities. Responsibilities: Working on Terex Service now enhancements Upgraded Service now from Geneva to Jakarta Working on Automation of several items by collaborating with Active Directory team Worked on LDAP Integration like setup new LDAP, adding new attributes, Syncing new groups from AD and Ldap source scripts Created Service catalog items and record producers Automating incident creation through inbound actions Created SLAs as part of incident module enhancements Worked on transform maps Working with ESS portal like creating pages, frames and blocks Created assignment rules and client script and business rules and workflows. Moving updatesets across Dev, QA and Prod instances. PROJECT 7 AUG 2016 - APRIL 2017 Project: ServiceNow Implementation. Client: BECHTEL INDIA PVT LTD Version: Helsinki Team Size: 9 Role: SNOW ADMIN Type: Development Bechtel is one of the most reputed global engineering, construction, and project management companies. Together with its customers, deliver landmark projects that create long-term progress and economic growth. Bechtel operate through four global businesses: Infrastructure; Nuclear, Security & Environmental; Oil, Gas & Chemicals; and Mining & Metals. Responsibilities: Creation of new stories based on the requirements for new implementations and changes in existing system through Start Now Management. LDAP Integration and MID Server configuration Worked on Service Catalog and Workflows. Worked on email notifications, Email Scripts and inbound email actions. Working with Export Sets and Transform maps Defining Service Level Agreements. Scheduling reports and export sets. Using Import Set s for extracting data from various other sources and field mapping. Importing the Data in different formats (excel, csv, xml) via attachments Writing Business rules, client scripts, UI actions and UI policies based on the requirements. Personalization/Maintenance of Forms/Lists Configuration of forms and fields on it which can match customer requirements. PROJECT 8 JAN 2012 - AUG 2016 Project: ServiceNow Development. Client: Varian Medical Systems Versions: Fuji, Dublin Team Size 6 Role: System Engineer Type: Development Varian Medical Systems of Palo Alto, California, is an American manufacturer of medical devices. We have got the opportunity to implement the cloud based ITSM solution to manage the IT Operations and Infrastructure in ServiceNow competence. DESCRIPTION: The project key concept is to develop Customized Service Now Application to handle most of the Service Management modules of the business process with ServiceNow Suite like Change Management, Incident Management, Problem Management, Asset Management, Service Request Management and other customizations according to the Business requirements. Responsibilities: Developed custom applications for Service Management using the Service-Now platform. Created SLAs and participated in running SLAs and responsible for closing successfully. Scheduled SLA s as per scope of tickets. Written Business Rules f Keywords: quality analyst user interface active directory information technology