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Krishna Shekar - Project manager

[email protected]

Location: Missouri City, Missouri, USA

Relocation: Yes

Visa: H1b

Krishna Sekhar PMP, CSM Ph - 945 260 5761 mail: [email protected] --------------------------------------------------------------------------------------------------------------------------------------------- PROFILE Motivated and results-focused IT Program/Project/Release Manager/Project Coordinator with more than 17+ years of experience spearheading complex and effective projects in a technical and management consultant capacity and capable of take over any new challenges and complex projects.Proficient in analyzing business processes, identifying improvement opportunities and translating requirements into effective solutions. Managed and delivered end-to-end solutions for large-scale projects with teams distributed across multiple geographical locations with Project Management best practices, Agile methodologies and change management processes. Effectively lead and mentored highly efficient cross-functional teams and delivering quality products. Worked with executive leadership to optimize processes, perform assessment, and develop roadmap, and define strategy, planning and execution till closure. CORE COMPETENCIES Customer and commercially focused in the field of Project Management Manage IT infrastructure projects of different complexities and size with ITSM framework Alignment with executive leadership on Project budget planning, scheduling, forecasted financial planning and resource management to ensure all technical projects were delivered on-time and within budget Regularly monitor and track actual spending against the budgeted amounts throughout the program's lifecycle. Identify and address budget overruns or deviations promptly by analyzing the root causes and taking corrective actions Collaborate with clients and internal stakeholders to define project requirements, objectives, and deliverables for each Staff augmentation engagement. Oversee the process of identifying, recruiting, and onboarding external resources to meet project needs Regularly monitor and track actual spending against the budgeted amounts throughout the program's lifecycle. Work closely with the staffing team to match the right candidates with the appropriate projects based on skill sets, experience and project requirements. Establish and maintain strong relationships with clients, understanding their staffing needs, and ensuring the successful integration of external resources into their projects. Provide leadership and guidance to the staff augmentation teams, ensuring clear communication, task delegation, and addressing any performance or interpersonal issues. Track and monitor the progress of staff augmentation projects, ensuring that projects are delivered within scope, timeline and budget. Conduct regular performance evaluations for external resources, providing feedback and identifying areas for improvement or additional training. Identify potential risks and challenges in staff augmentation projects, and develop strategies to mitigate these risks effectively Review and negotiate contracts with clients and contractors, ensuring compliance with legal and organizational policies Ensure that external resources meet the required quality standards and deliver value to the client's projects Prepare regular project status reports, performance metrics, and project documentation for internal and external stakeholders Identify opportunities for process improvement and operational efficiency within the staff augmentation program. Lead cross-functional teams to deliver large, high risk, strategic projects in a complex and fast-paced environment Delivering complex projects, business development and practice development activities, proposing & implementing Best Practices & solutions through innovation, quality and excellence with improved productivity, performance, ownership, and cost control. Good understanding of Agile(Scrum & Kanban) and Waterfall methodologies Project management,Project coordination,project scheduling,requirements modifications,work assignments and deliverables Demonstrated experience managing relationships with business and technology partners including interacting across Senior and Executive levels. Coordinating with different stakeholders (across regions USA, EMEA and APJ), development team, QA team, Infrastructure and DevOps teams for Providing regular status updates on risks, issues and assessment of product releases. Data analysis, Process Designing/Enhancement & Documentation Plan, manage and monitor projects from concept through implementation for projects Facilitates daily stand-up, iteration planning, sprint review, and iteration retrospective Software development life cycle (SDLC) Cloud Migration & Best Practices Implementation and experience in leading call center/data center migration projects Experience in JIRA & Confluence. Vendor & Stakeholder Management, Procurement Management IT Project/Delivery Management, Resource Management; Relationship Management, Release Management Communication management, Change Management & Risk Management Understanding & mapping client s requirements Track costs and performance, service levels and other metrics required to ensure project goals and objectives are met Able to do postmortem and root cause analysis to help teams continuously improve their practices to ensure maximum productivity Solid Microsoft Office skills: Excel, Word, PowerPoint, Visio and Advanced Microsoft Project skills. Service Management of Salesforce (SFDC) & ServiceNow, including managing data, design/create workflows, dashboards and custom reports CERTIFICATIONS & EDUCATION Project Management Professional (PMP) Certified ScrumMaster (CSM) Azure Fundamentals (AZ-900) Information Technology Infrastructure Library (ITIL) B. Tech. (Electronics and Communication Engineering) from Jawaharlal Nehru Technological University, Hyderabad-India TECHNICAL SKILLS Microsoft Applications: SharePoint, Word, Excel, PowerPoint, MS Visio and MS Project Pro. Operating System: Windows, Unix/Linux Visualization: Power BI, Qlik Sense Cloud Platform: Azure, HPE Greenlake, AWS Programming Models: Agile, Waterfall and Hybrid models Domain Knowledge: HPE Storage, HPE Servers Project Management tools: MS Projects, JIRA, SharePoint & Confluence Programming Languages: Python, C, SQL DATABASES: Oracle, MySQL Dev Ops: AzDO- Pipelines, Boards, Artifacts, Repos, Test Plans & AWS Version Control: Github, CVS, Agile Framework: Scrum, Kanban Ticketing: Salesforce (SFDC), Servicenow, OPT ORGANIZATIONAL EXPERIENCE Project : WW Compute Role : Project Manager Duration : May 2021 Till Date Client : Hewlett Packard Enterprise Key Responsibilities: I am responsible for managing projects by coordinating with all the stakeholders including Infrastructure team, Product owners, Development and testing teams Successfully delivered multiple Applications modernization thereby reducing Infra Opex spending. Drive team iteration execution, communicates with management and stakeholders Responsible for handling and coordinating multiple technical and non-technical teams at project/program/portfolio level across the organization. Closing working with senior management, technical engineering and operational support function teams Business requirements collection and documentation at portfolio level identifying impacts between programs Creating project plan, release schedules, Resources management, change management, Risk management, effort estimation, Tracking and Execution. Coordinate with all the stakeholders to build end to end solutions and streamline the releases and update the status to the client as well as HPE executives Drive interlock meeting with Sr.Executives of Business(BU), R&D, GRS delivery teams. Drive leadership engagement and alignment activities Implemented Agile methodology to increase the overall efficiency of all delivery teams Driving key Programs to drive Readiness & Improvements Prepared project plan and coordinates the attainment of project deliverables from planning to implementation. Maintains matrix for process improvements Working with R&D - Networking and delivery teams for product quality initiatives Support training efforts by reviewing and helping to manage the facilitation of training programs, as needed Demonstrate a strong sense of ownership and accountability for the overall success of the initiatives Project status reporting and Dashboards at multiple leadership levels Driving Worldwide operational Metrics Leading few programs for product stability Tracking agendas/deadlines and issues/resolutions Creating efficient communication across business functions; motivates and energizes the team through leadership Project : Candle - HPEIT Role : Project Manager Duration : Feb 2018 Apr 2021 Client : Hewlett Packard Enterprise Key Responsibilities: Project managed deployment of new infrastructure in Datacenter Establish deployment dates, track application and project dependencies, manage monthly releases, facilitate weekly release status meetings, manage the release change management process, report release progress in the Clarity tool. Coordinated build process to ensure only needed changes were included Lead cross-functional team to support each Release project plan Release-managed large to small software releases consisting of multiple projects from planning through deployment. Coordinate with project managers, test managers to receive inputs regarding various stages of a planned project release Identify the required resources and build the offshore team of Solution architects, network & storage consultants, and Server engineers. Driving operational metrics Service Management of ServiceNow, including managing data, design/create workflows, dashboards, and custom reports Facilitate Change Advisory Board meetings covering Normal & Emergency DEV/ITG/PROD changes in both business and technical platforms Develop and Implement ITIL Processes for IT Operation Management & ITSM(IT Service Management) Ensuring timely incident resolution to minimize business impact and downtime Conducting root cause analysis to identify the underlying causes of recurring incidents. Initiating and coordinating problem investigations to identify solutions or workarounds Reviewing and assessing proposed changes to IT services, systems, or infrastructure. Planning and coordinating change implementation, including scheduling and resource allocation. Creating, organizing, and maintaining a knowledge base of known errors, workarounds, and solutions. Documenting and publishing knowledge articles to facilitate incident and problem resolution. Collecting, analyzing, and interpreting data to generate meaningful reports and dashboards. Monitoring key performance indicators (KPIs) to identify trends, areas for improvement, and potential risks Project status reporting and Dashboards at multiple executives levels using servicenow. Support and facilitate all Regulatory Compliance and inter audit initiatives, understanding compliance Create scorecard metrics to maintain appropriate(SLA) Service Level Agreements Maintain the change real time calendar that tracks all requests and implementations Ensure all risks associated with Change Management role are managed Provide ideas and feedback for the on-going development of change management function Define, Develop and Deliver end to end Change Management process Support the design, development, delivery and management of change communications across the organization Establish and apply structured methodology and lead change management activities Project : Proactive Care Role : Project Lead Duration : Feb 2012 Jan 2018 Client : Hewlett Packard Enterprise Key Job Responsibilities Review change proposals for completeness and clarity, and return for improvement as necessary Primary point of reference for questions, problems, suggestions and complaints about the change management system, recommends needed adjustments to the change system as appropriate Prepare statistics and trend reports for change management Deliverable tracking for proactive care back office deliverables. Open case Analysis & SLA Tracking Follow up with regions for resource request issues Actively engaged in preparing operations data for Proactive Delivery tower & provide coaching / mentoring to the engineers Sharing CSCB PC performance data in Regional meetings Working with program team for Process Modifications/Enhancements Closely working with PAF Support Automation team for PAF Issues & Enhancements Project : SAN Firmware and Software Analysis Report Role : Project Lead Duration : Jun 2010 Jan 2012 Client : Hewlett Packard Key Job responsibilities Deliver Firmware analysis report by providing HP recommendations to upgrade various devices installed in your company s Storage Area Network by referring to major sites like SPOCK & HP Product Support Guides. Provide a SAN Topology Diagram for all the devices part of SAN Environment with the help of tools and logs like SANXPERT, HPCC, 3PAR config, XP allconf, SSSU O/P, support show & show tech support file, ltd files & VPD etc. Provide remote technical proactive support to Mission Critical customers via email/phone & and collaboration Ensure quality of output in all the Mission Critical Deliverables serviced Meet / Exceed TCE, Operational metrics and report SLA s Participate / prepare Post Incident Reviews Adherence to Process, Work instruction procedures and team guidelines. Involved in process design using VISIO and preparing WKI( work instructions guide) help in simplifying the process Mentor new engineers & focus on building technical competencies within the team Carry out root cause analysis, review/analysis of team metrics and identify/implement/demonstrate improvements Involve in Monthly Global Centers Process Evolution meeting s and discuss on Change log review followed by Survey feedback review, Technical discussions & Global Center updates. Project : EVA Health Check Analysis Report Role : Mission Critical Remote Technical Specialist Duration : Feb 2009 May 2010 Client : Hewlett Packard Key Job responsibilities Providing the support for global wide customers Involved in design & standardizing a unique process for global wide customers Preparing a simplified Work instructions guide document used as a cook book for engineers Document new enhancements & instructions helpful in the implementation of process Review the overall health of an array against a predefined list of best practice configuration guidelines and highlight common configuration rules to help optimize the EVA for cost, availability, and performance Provide executive Summary with important findings and recommendations that helps customers to focus attention on the most critical problem areas. Project : HP-UX Patch Analysis & System Health Check Role : Mission Critical Remote Technical Specialist Duration : Jan 2008 Jan 2009 Client : Hewlett Packard Key Job responsibilities System configuration files are assessed and a custom patch bundle is produced for a customer to apply to one/multiple systems in their environment based on a particular patch management strategy. The PSIFILE(s) or inventory.xml file(s), which are required for a patch analysis. Provide System Health check report to customers for identifying system performance and security problems before they become a risk to their business Summarize the findings of System Health check in two main sections; the Executive Summary summarizes the findings, detailing observations, consequences and recommendations, the Data Analysis section contains details of the configuration, the System Health check Scorecard. Project : MC ISEE & MCRST Operations Role : MC RST Engineer Duration : Nov 2005 Dec 2007 Client : Hewlett Packard Worked on all the sub cases related to ISEE dispatched from APJ region excluding Japan related to issues like ISEE Application /Software related, Installation/connection testing & entitlement Service problem. Worked on WFM cases from SP/SEA with priority p3 and p4 dispatched by KL team (from MY) to our Queue Handled the Health check incidents generated from the SPOP s from south pacific customers as per the health check handling process and create a p3 priority WFM cases for spop s which fail to generate health check events. Used to send a daily health check report, which will help south pacific to know about health of SPOP machines like system uptime, Virus definitions, MS patches and SPOP patches applied on SPOP. Set and manage outage/Maintenance windows for SP as per the request of country RM s. Perform audit for MC Customers in SP region upon the request from MC RE s. Manually Monitor the SPOP's by remotely logging into server when disruptions occur with Backend server and continue until we receive events to the HP backend server. Handle UDN Calls for South Pacific Mission Critical Customers. Perform Patching Activity, for Mission Critical Customer Currently Woolworths. Keywords: cprogramm quality analyst user experience access management business intelligence rlang information technology hewlett packard microsoft Arizona