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Ashton Sackey - IT Support Analyst

[email protected]

Location: Plano, Texas, USA

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Ashton Sackey IT Support Analyst Cell: 469-340-8084 [email protected] Plano, TX Work Experience IT Support Analyst SYDNIA, LLC Plano Texas October 2018 to Present Assisted staff in the office and on the road/remote locations with the installation, configuration, troubleshooting, and ongoing usability of desktop computers, peripheral equipment, network connectivity, software, and related technology within established standards and guidelines Interacted with application software and operating systems to diagnose and resolve problems. Provided full support including determining specifications for hardware replacement, hardware installation, OS installation and configuration for users within established standards and guidelines Assisted in the maintenance and testing of networked printers and peripheral devices and services. Utilized one-on-one consultancy to end users at all levels and staff, handled end-user calls, diagnosed problems in person and over the phone; worked to resolve issues promptly Work was generally performed with little supervision and required high levels of self-motivation and self-management. New to Dallas Guide (Creative Media Producer) -March 2019 June 2019 Editing and color correcting photos using Adobe lightroom. Shooting and working on video and photoshoots. Editing promotional and marketing videos for businesses. Analyzing budget and creating possible revenue sources. Calling potential customers and marketing company services. Eyecon Video Productions (Video Intern) - June 2018 -October 2018 Building and deconstructing film sets. Editing documentaries and synching up audio for dialogue. Color correction and utilization of B roll. Operating light kits and wireless mics. Wal-Mart neighborhood market (Sales Associate) - November 2014 - May 2016 Responsible for breaking down pallets and organizing on to carts. Responded to customer queries and addressed service complaints in a timely manner Provided excellent customer services and ensured customer satisfaction Explained product options to customers to facilitate in-store purchases Responded to customer calls and messages, handled complaints, and resolved issues for customers Trained/provided direction to new interns on departmental operational procedures. Skills Experience with PC and Macs and most of the common applications on the platforms Experience using Microsoft Office and related collaboration application in an office environment Quick learner, willingness to embrace new processes and learn new things Good team player, working with a small or medium size team to achieve goals Excellent written and verbal communication skills and experience providing excellent customer service Experience with Video Applications Adobe Audition, Adobe Encoder, Adobe Premiere, After Effects, Lightroom, and Photoshop. Education/ Certificates BA Media Arts - University of North Texas (August 2016- July 2018) Collin County Community College- Plano, Texas (May 2014- July 2016) Google Support Engineer Certification Completed CompTIA FCO-U51 CompTIA IT Fundamentals - Certificate of Excellence - Successful completion CompTIA A+ 220-901 - Certificate of Excellence on successful completion CompTIA A+ 220-902 - Certificate of Excellence on successful completion CompTIA Security+ - SY0-501 - Certificate of Excellence on successful completion Keywords: business analyst information technology Texas