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Donna R. Montemayor R.Ph. - Pharmacy Senior Director

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Location: San Antonio, Texas, USA

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Donna R. Montemayor R.Ph. Pharmacy Senior Director 210-849-7039 [email protected] San Antonio, TX Professional History HEB Senior Director, Pharmacy Professional Services, Marketing, & Strategic Initiatives San Antonio, TX March 2014 to present Responsible for all aspects of the following areas: Professional Service programs including, immunizations, screenings, MTM, adherence/compliance programs, community outreach, specialty pharmacy, compounding, residency program,& discharge counseling, as well as all Advertising & Marketing for pharmacy, Facility Design and capital expenditures, PBM services, & all Strategic Initiatives for pharmacy. HEB Senior Director, Pharmacy Corporate Operations San Antonio, TX May 2006 to February 2014 Responsible for all aspects of the following areas: Technology & Operations Support, Professional Services/Community Outreach, Vendor/Industry Relations, Procurement, Supply Chain & Logistics, Facility Design, Marketing, Central Fill & new initiatives. HEB Senior Director, Pharmacy Technology & Retail Operations San Antonio, TX May 2005 to April 2006 Provided leadership, strategic direction, expertise, and daily management to the eight Regional Directors of Pharmacy and the Pharmacy Operations Support Center. Set Operational standards within Pharmacy departments to provide a productive Partner environment, an exceptional customer shopping experience, and expected financial results. Responsible for best practices and SOP integration throughout the Pharmacy. Accountable for continuous improvement of the Customer's shopping experience. Responsible for design and communication of all standard operating procedures, policies, and processes for Pharmacy Partners. Responsible for strategic alliances and relationships with professional, academic, and industry leaders. Served as the Pharmacy Business Leader for all technology initiatives for Pharmacy, designing functionally and usability of the RxEVO system workflow modules. Developed performance models and workflow design to fit all new initiatives. Provided leadership in the design and operation of Pharmacy departments, including the new format 05 facility design, work methods, use of automation, and systems utilization. HEB Director, Pharmacy Development San Antonio, TX November 2001 to April 2005 Provided leadership and direction to five Pharmacy Development Managers and the Pharmacy Career Development Coordinator Provided daily management consultation on business strategies and support services to five Regional Operational Pharmacy Directors Responsible for the activities of the Pharmacy Operations Support Center which provides support to 175+ stores and over 2,000 Partners Responsible for change management and the integration of all Pharmacy business initiatives into store daily operations Responsible for the successful design, implementation, and roll out of the company s proprietary pharmacy dispensing system; RxEVO. Responsible for strategic alliances and relationships with professional, academic, and industry leaders Developed, coordinated and approved standard operating policies, procedures and processes for Pharmacy Partners including implementation of the Pharmacy Intranet site. Developed Pharmacist recruiting assessment profiles and criteria to select best-qualified applicants for HEB s culture and objectives Accountable for development and update of initial and continuing Partner training curriculum and delivery systems including creating HEB s School of Retail Pharmacy online training system Developed the company s Summer Intern program HEB Pharmacy Development Manager Gulf Coast/Houston Corpus Christi, TX August 2000 to October 2001 Coordinated recruiting activity with staffing needs in the region based upon staffing guidelines Responsible for all SOP implementation and training in the region. Identified potential candidates within competitor pharmacies. Responsible for review of pharmacist's salary ranges, recommended changes, and evaluated their cost implications. Managed the training of pharmacists and pharmacy technicians within the competency standards for computer usage, and work methods, to achieve HEB competency standards and customer satisfaction. Managed the training of pharmacy technicians to achieve the certification standards required by the Texas State Board of Pharmacy Supervised Customer Service Initiative program HEB Pharmacy Manager Corpus Christi#1-018 Corpus Christi, TX December 1991 to July 2000 Managed all operational responsibilities of department including, but not limited to scheduling, payroll, Human Resources issues, productivity measures, quality assurance, staff supervision, training, troubleshooting, etc. Managed inventory according to seasonal & budgetary requirements Performed prescription accuracy check and approval on processed prescriptions; ensured the correct drug was given to the correct patient, with the correct directions, in the correct dosage and package for each prescription. Provided patient counseling on all new prescription orders Implemented and maintained work flow and quality control methods within the pharmacy and promoted continuous improvement Served as a resource for support personnel HEB Staff Pharmacist Austin#15-184, Corpus #7-413, Austin & Corpus Christi, TX April 1989 to November 1991 Performed functions related to managing and operating a pharmacy in a retail environment Performed prescription accuracy check and approval on processed prescriptions; ensured the correct drug was given to the correct patient, with the correct directions, in the correct dosage and package for each prescription. Served as a resource for support personnel Maintained work flow and quality control methods within the Pharmacy Provide patient counseling on all new prescription orders Education University of Texas at Austin Austin, TX August 1984 to December 1988 Bachelor of Science in Pharmacy with Honors APhA Pharmacy Based Immunization Delivery, Certificate Training Program for Pharmacists August 7-8, 1999 APhA Pharmaceutical Care for Patients with Asthma, Certificate Training Program for Pharmacists November 18, 2000 NACDS Pharmacy Based Point of Care Testing Certification June 1-2, 2015 Keywords: rlang Texas