Home

M Santhosh Kumar - QA Lead

[email protected]

Location: Dallas, Texas, USA

Relocation: Yes

Visa: H1B

M Santhosh Kumar QA Lead 469-277-9815 [email protected] Dallas, TX Yes H1B ______________________________________________________________________________ SUMMARY: Over 14+ years of experience in Software Quality Assurance and Testing, Includes effective creation of Test Plan, Test Matrix, Test Cases, Test Scenarios, Test Data, Test Execution, Defect Reporting. Experienced in Functionality Testing, GUI Testing, Compatibility Testing, Integration testing, Regression Testing, Smoke Testing, System testing, Black Box and White Box testing of various Web-based, Mobile-based, PEGA PRPC, Banking and Health care domains. Skilled in Java programming, Gradle build automation, TestNG framework, Assert assertion library, POSTMAN and API testing. Knowledge in Telecom, Insurance, banking and Healthcare Domains. Experienced in all phases of software testing, including test planning, test design, test execution, defect tracking, and reporting. Proven ability to work collaboratively in a team environment to deliver high-quality software products. Strong problem-solving skills for troubleshooting complex issues and identifying root causes. Demonstrated expertise in automation testing and building and maintaining testing frameworks. Experienced in testing tools such as Selenium, HP Quick Test Pro (QTP), HP UFT for web based and SIKULI tool for Mobile Applications. Experienced in Bug tracking tools such as Tricentrics Qtest, Quality Center ALM, Jira and Bugzilla. Involved in testing applications on different mobile Platforms such as J2ME, iOS and Android devices. Wrote and executed test automation scripts in Selenium Web Driver. Experience in testing websites, web apps, web services and MOBILE Applications. Good Knowledge on using BDD Frameworks like Cucumber. Well Versed in Software Development Life Cycle (SDLC), Testing Life Cycle (STLC), Testing Techniques and Testing Methodologies like Agile, Waterfall. Experienced in Test Script Metrics and Defect Metrics Preparation of Each and Every Build. Performed Back-End Testing by creating/executing SQL Queries using Rapid SQL, Toad, SQL Query Analyzer, and SQL Developer. Having Testing Experience with XML, XSD, JSON and XSL testing using tools such as XML Spy and also involved in validation of SOAP and Rest Web services using SOAPUI, Fiddler and Postman tool for API. Experience in testing of Data Warehouse/ETL Applications developed in Informatica, Business Objects, Cognos to evaluate ETL/BI specifications and processes. Worked on Data Migration projects testing. Extensive experience in conducting User Acceptance Testing (UAT) with the end users. Followed Agile, Kanban model and used Microsoft ADO Azure, Jira for accepting user stories and tracking user stories status. Created Confluence pages for Testing process, KT docs, sprint releases and keep any other project info. Participated in Grooming, sprint planning, sprint review, daily scrum meetings as part of the agile process. Proficient in MS Word, MS Excel, MS Access, PowerPoint, Outlook, SharePoint Server and JAMA. Coordination with on-site and off-site teams. Involved in Team Meetings and Review on the related projects. TECHNICAL SKILLS: Programming Languages : Java, C#, Angular, PEGA PRPC 6.2 to 8.8.1 Databases: Oracle, SQL server, PL/SQL, MS Access. Operating Systems: LINUX, Windows Scripting: VB Script, Shell Scripting, JavaScript Testing Tools: Selinum, Quick Test Pro, SOAPUI, Postman, Cucumber Defect Reporting & Tracking: Qtest, HP ALM (Quality Center), JIRA, Bugzilla Version control: Share point MS Suite: MS Word, MS Excel, MS Power Point, MS Visio and MS Outlook Domains : Telecom, Banking, Health care, Insurance and Gaming PROFESSIONAL EXPERIENCE: Client: Humana, KY JUL 2019 - Till Date QA Automation Test Lead Humana Inc. is a for-profit American health insurance company based in Louisville, Kentucky. I worked on APEX and ZYnc projects which are a Health care related Pega project which deals with Adding, Update and Term of Providers from the Humana Network. APEX is an intent driven application where providers can be added, updated or Termed using the respective intents and Zync is system driven which will take all the required details of the provider from the roaster and process them accordingly. Responsibilities: Working as test lead for this project and assigning work to the team. Responsible for Design and Development of Functional and Regression test cases as per User stories. Working with Automation Testing tools like Selenium and preparing the test scripts according to the regression test cases. Automated test cases using Java, TestNG and AssertJ Create/Review detailed test scenarios and test cases in Qtest. Developing complex ETL queries using SQL Server and comparing the data with reports. Attended Demos and met with Client for User Acceptance and provided QA Sign Off on the testing. Working closely with the product owner/Business Analyst and Project team to learn about the project functionalities and provide testing timelines. Understanding Business requirements and documentation (BRDS, User Stories, Test cases/Scripts). Working on using Postman tool, Swagger and Fiddler, Rest Client for testing Web Services and REST API's end to end across different systems. Monitoring the applications using Splunk, DynaTrace to analyze the performance and troubleshooting issues. Utilizing the .Net Services for Integration. Performed both manual test script execution. Manage all testing efforts throughout the project lifecycle in an Agile environment. Responsibilities include Attending daily scrum and all agile ceremonies like Retro meetings, story grooming. Submit defects, work with the Business analysts and developers on a resolution and validate resolved issues. Involved in Functional Testing, GUI, Integration Testing, System Testing, Smoke Testing and Regression Testing in Web- based/Ecommerce applications. Perform Hardware/Platform Testing. Sets up software and hardware in the test lab, per specs. Involved in conducting User Acceptance Testing UAT, pre/post production validations. Test planning, Requirements Traceability, Issue defects, Troubleshoot and retest defects. Validating the Application compatibility with different Browsers (MS Edge, Firefox, Google Chrome). Environment: C#.Net, Pega PRPC 8.8.1, Qtest, Postman, SOAP UI, Selenium. Commonwealth Bank of Australia Jul 2018 May 2019 Senior QA Engineer/Lead The Commonwealth Bank of Australia (CBA), or CommBank, is an Australian multinational bank with businesses across New Zealand, Asia, the United States and the United Kingdom. It provides a variety of financial services including retail, business and institutional banking, funds management, superannuation, insurance, investment and broking services. The Commonwealth Bank is the largest Australian listed company on the Australian Securities Exchange as of August 2015 with brands including Bankwest, Colonial First State Investments, ASB Bank (New Zealand), Commonwealth Securities (CommSec) and Commonwealth Insurance (CommInsure) Responsibilities: Worked as test lead for this project and assigned work to the team. Responsible for Design and Development of Functional and Regression test cases as per User stories. Working with Automation Testing tools like Selenium and preparing the test scripts according to the regression test cases. Automated test cases using Java, TestNG and AssertJ Create/Review detailed test scenarios and test cases in JIRA. Developing complex queries using SQL Server and comparing the data with reports. Attended Demos and met with Client for User Acceptance and provided QA Sign Off on the testing. Working closely with the product owner/Business Analyst and Project team to learn about the project functionalities and provide testing timelines. Understanding Business requirements and documentation (BRDS, User Stories, Test cases/Scripts). Working on using Postman tool, Swagger and Fiddler, Rest Client for testing Web Services and REST API's end to end across different systems. Monitoring the applications using Splunk, DynaTrace to analyze the performance and troubleshooting issues. Utilizing the .Net Services for Integration. Performed both manual test script execution. Manage all testing efforts throughout the project lifecycle in an Agile environment. Responsibilities include Attending daily scrum and all agile ceremonies like Retro meetings, story grooming. Submit defects, work with the Business analysts and developers on a resolution and validate resolved issues. Involved in Functional Testing, GUI, Integration Testing, System Testing, Smoke Testing and Regression Testing in Web- based/Ecommerce applications. Perform Hardware/Platform Testing. Sets up software and hardware in the test lab, per specs. Involved in conducting User Acceptance Testing UAT, pre/post production validations. Test planning, Requirements Traceability, Issue defects, Troubleshoot and retest defects. Validating the Application compatibility with different Browsers (MS Edge, Firefox, Google Chrome). Environment: Pega PRPC 7.2, QTEST, SOAP UI, SELENIUM Ing Bank JUL 2017 Mar 2018 Senior QA Engineer The ING Group (Dutch: ING Groep) is a Dutch multinational banking and financial services corporation headquartered in Amsterdam. Its primary businesses are retail banking, direct banking, commercial banking, investment banking, wholesale banking, private banking, asset management, and insurance services. With total assets of US$1.1 trillion,[2] it is one of the biggest banks in the world, and consistently ranks among the top 30 largest banks globally. It is among the top ten largest European companies by revenue. ING is the Dutch member of the Inter-Alpha Group of Banks, a co-operative consortium of 11 prominent European banks.[4] Since the creation in 2012, ING (Bank) [nl] is a member in the list of global systemically important banks. Responsibilities: Worked as test lead for this project and assigned work to the team. Responsible for Design and Development of Functional and Regression test cases as per User stories. Working with Automation Testing tools like HP UFT and preparing the test scripts according to the regression test cases. Create/Review detailed test scenarios and test cases in HP ALM. Developing complex queries using SQL Server and comparing the data with reports. Attended Demos and met with Client for User Acceptance and provided QA Sign Off on the testing. Working closely with the product owner/Business Analyst and Project team to learn about the project functionalities and provide testing timelines. Understanding Business requirements and documentation (BRDS, User Stories, Test cases/Scripts). Working on using Postman tool, Swagger and Fiddler, Rest Client for testing Web Services and REST API's end to end across different systems. Performed both manual test script execution. Manage all testing efforts throughout the project lifecycle in an Agile environment. Responsibilities include Attending daily scrum and all agile ceremonies like Retro meetings, story grooming. Submit defects, work with the Business analysts and developers on a resolution and validate resolved issues. Involved in Functional Testing, GUI, Integration Testing, System Testing, Smoke Testing and Regression Testing in Web- based/Ecommerce applications. Perform Hardware/Platform Testing. Sets up software and hardware in the test lab, per specs. Involved in conducting User Acceptance Testing UAT, pre/post production validations. Test planning, Requirements Traceability, Issue defects, Troubleshoot and retest defects. Validating the Application compatibility with different Browsers (MS Edge, Firefox, Google Chrome). Environment: Pega PRPC 6.2, QTEST, SOAP UI, SELENIUM JP Morgan Chase (JPMC) JUNE 2016 JUNE 2017 QA Test Lead Project: Smart Investigation Payments Smart Investigation Framework is the framework related to the Investigations that are done to the Payments done by the organizations which face any issues while processing. This is a PEGA Migration Project which has been migrated from PEGA 5.5 to PEGA 6.3 Responsibilities: Worked as test lead for this project and assigned work to the team. Responsible for Design and Development of Functional and Regression test cases as per User stories. Working with Automation Testing tools like HP UFT and preparing the test scripts according to the regression test cases. Create/Review detailed test scenarios and test cases in HP ALM. Developing complex queries using SQL Server and comparing the data with reports. Attended Demos and met with Client for User Acceptance and provided QA Sign Off on the testing. Working closely with the product owner/Business Analyst and Project team to learn about the project functionalities and provide testing timelines. Understanding Business requirements and documentation (BRDS, User Stories, Test cases/Scripts). Working on using Postman tool, Swagger and Fiddler, Rest Client for testing Web Services and REST API's end to end across different systems. Performed both manual test script execution. Manage all testing efforts throughout the project lifecycle in an Agile environment. Responsibilities include Attending daily scrum and all agile ceremonies like Retro meetings, story grooming. Submit defects, work with the Business analysts and developers on a resolution and validate resolved issues. Involved in Functional Testing, GUI, Integration Testing, System Testing, Smoke Testing and Regression Testing in Web- based applications. Perform Hardware/Platform Testing. Sets up software and hardware in the test lab, per specs. Involved in conducting User Acceptance Testing UAT, pre/post production validations. Test planning, Requirements Traceability, Issue defects, Troubleshoot and retest defects. Validating the Application compatibility with different Browsers (MS Edge, Firefox, Google Chrome). UnitedHealth Group, Hyderabad, Minnesota, USA AUG 2011 May 2016 Sr.QA Analyst PROJECT: Member Interaction & Issue Management Member Interaction & Issue Management is a complete case management tool which provides visibility and connectivity with other Medicare and Retirement departments, connectivity to clinical information used for [HEDIS][ Healthcare Effectiveness Data and Information Set] and [Star Ratings].MIIM is a workflow application Developed in PEGA PRPC 6.2 (CPMHC Framework). It is implemented for Customer Care Representatives (CSRs) to provide the required details to Medicare (MAPD, PDP) Plan holders. MIIM helps members in raising their issues or grievances and tracks till the closure. It is mainly a downstream application which uses data from various host systems like GPS, NICE, COSMOS, ORS, iLead. PROJECT: ICARE (Compliance, Analytics, Resolution and Experience) (this is an AGILE process based Project): Earlier UHG Uses over 100+ tools to handle the Appeals, Disputes and Grievances across the Organization. In 2013, Second Touch program was started to streamline tools and processes used by a variety of different Business Units. The Goal of the Program was to create a single workflow tool for Case Management. For this the iCare application is being developed and will be introduced in stages across the Organization. ICARE is a new workflow management tool that will support Appeals, Disputes and Grievances end-to-end processes across Medicare & Retirement (M&R) and Employer & Individual (E&I) United Healthcare (UHC) West. The CARE in iCARE stands for: Compliance, Analytics, Resolution and Experience. Responsibilities: Analyzes business and technical requirements. Developed Test Plan & Test Scripts based on functional reqs. Performed back end testing using SQL Query Analyzer by executing SQL commands. Responsible for defect tracking and reporting the defects in Quality Center and also worked closely with the development team to ensure high quality and timely releases. Tested the Data Extraction, Data transformation and Data loading using ETL tool as per the design docs. Exported information from a report generated by an accrual database. Experience in testing reports generated by the Business Objects. Uploaded Test Plan, Test Cases, Weekly Status Reports, Issue Tracker in SharePoint. Environment: Quality Center, Windows 2003, PEGA PRPC Incube Solutions Pvt, Ltd MAR 2011- AUG 2011 Software QA Engineer Project: MY SPARK EDUCATIONAL PLATFORM Responsibilities: Analyzed the System requirement specification (SRS) for testability. Telecom Domain related project. Created test plan, test cases, scripts based on functional specification, prepared test data for testing. Performed all types of manual testing including functional, system, and regression testing. Executed test cases and test scripts that define specific test criteria and the expected results to be achieved. Staged Test data for validation. Involved in Automation Keyword driven framework development by using QTP 9.2. Maintained User Defined Functions, Object Libraries, Repository, Scenarios, Recovery Scenarios, Upload, track and monitor testing through Quality Center. Prepared Test Script Metrics and Defect Metrics Preparation of Each and Every Build. Responsible for defect tracking and reporting the defects in Quality Center and also worked closely with the development team to ensure high quality and timely releases. Conducted test executions manually and evaluated test results and attended daily meetings to discuss the high severity defects with the developers. Conducted User Acceptance testing (UAT) to validate the application, to check that the application properly reflects business functions and requirements. COMPANY: PLAYER X(ZED) GAMES INDIA, PVT. LTD CLIENT: Mobile Games AUG 2010 MAR 2011 Project: Buzz, Animal Circus, Planet 51, Tron Responsibilities : Responsible for preparing the test plan. Responsible for preparing the text and functionality checklist. Responsible for testing the application from first playable to Code Release stage. Performed hopper test in order to perform stress testing on the game application. Uploading the applications to different carriers like Vodafone, airtel, idea, reliance in local wide and 3-Italy, O2 UK, and all international networks through MCP (Master Content Provider) of our internal web portal. COMPANY: ELECTRONIC ART GAMES INDIA, PVT. LTD CLIENT: Mobile Games OCT 2008 AUG 2010 Project: BRICKS, CRICKET, FIFA, NEED FOR SPEED Responsibilities : Responsible for preparing the test plan. Responsible for preparing the text and functionality checklist. Responsible for testing the application from first playable to Code Release stage. Performed hopper test in order to perform stress testing on the game application. Uploading the applications to different carriers like Vodafone, airtel, idea, reliance in local wide and 3-Italy, O2 UK, and all international networks through MCP (Master Content Provider) of our internal web portal. EDUCATION: Bachelor of TECHNOLOGY IN COMPUTERS, passed out 2008 from JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY, India Keywords: csharp quality analyst user interface business intelligence rlang information technology hewlett packard microsoft procedural language Colorado Kentucky Texas