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Lauren Herrera - Business Operations Specialist/Salesforce Administrator

[email protected]

Location: Austin, Texas, USA

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Lauren Herrera Business Operations Specialist/Salesforce Administrator 512.426.3754 131 Littleton Drive Austin, TX 78737 [email protected] https://www.linkedin.com/in/laurenherrera2017 Successful career improving business operations within professional organizations Motivational leader with repeated success guiding sizable cross-functional teams with an unparalleled record in evaluating and improving company programs and logistics. Talent for improving processes leading to substantial increases in annual revenues. Troubleshooter providing exceptional customer service to internal and external stakeholders with an ability to forge solid relationships with employees, volunteers, and clientele. Technical proficiencies with certification in Salesforce Administration and Work Force Management Software. Highlights of Expertise Certified Salesforce Administrator Strategic Business Planning Recruiting and Staffing Initiatives Staff Development Programs Contract Management Process Redesign / Change Management Procedural Management Work Force Management Strong Interpersonal Skills Career Experience Consortia Health, Austin, Texas Holds concurrent responsibility for managing cross-functional teams throughout various regions for a start-up medical services company, designing operational records, staff scheduling, human resource management to include payroll processing and timekeeping, equipment logistics, and budget management for personnel, operations, equipment expenditures, and all other general expenses. OPERATIONS MANAGER (August 2013 - Present) Jointly contributes to an annual revenue increase from $100,000 to $4M by enhancing product development processes and consistently collaborating with executive management to improve overall company direction. Develop, implement, and coordinate improved work force management procedures, designs company policies, and technical resolution processes, as well as new employee training geared towards fostering a positive attitude towards organizational objectives. Manage the resolution process of all work-related issues quickly and efficiently, acting as a liaison between management and departmental employees. Dripping Springs Preparatory Academy, Austin, Texas Oversaw the selection of appropriate curricula and class structure for educational programs while advising students on various academic and vocational choices for future careers. EDUCATIONAL DIRECTOR (August 2004 to May 2016) Initiated, facilitated, and moderated classroom discussions while evaluating and grading class work and projects based on merit and understanding. Coached over 55 students in speech/debate for an Austin League. National Christian Forensics and Communications Association (NCFCA), Austin, Texas NCFCA s first point of contact, acting as a liaison between affiliates and the league providing up-to-date and accurate information about events and process registration while obtaining details about any and all complaints that may be placed and providing swift resolutions. TEXAS STATE REPRESENTATIVE (August 2014 to January 2016) Promoted positive improvements to brand development and protection, resulting in a 30% year over year growth. Collaborated with various organizing committees on the planning and formatting of events from establishing and managing budgets to reviewing event progress and success. Recruited, trained, and supervised over 50 volunteers and support staff, ensuring adherence to event policies and procedures while maintaining a positive atmosphere. Secured pro bono facilities for multi-state tournaments to include local universities and businesses each contributing to the success of the events De Veer Designs, Bigfork, Montana - Austin, Texas Oversaw the quick and timely processing and shipment of all customer orders both in-house and via website purchase. OPERATIONS/WEBSITE SALES FULFILLMENT MANAGER (August 2004 to August 2013) Maintained and managed company website, ensuring all client orders were processed accurately and efficiently. Provided customer support services ensuring all customer needs were met and troubleshooting any issues that may arise in a timely manner, leading to an increase in client retention and stronger client relationships. Additional Experience Surgical Sales Territory Manager (1994 to 2000) Allegiance Healthcare, Los Angeles, California Pharmaceutical Sales Representative (1990 to 1993) Hoffman-La Roche, Los Angeles, California Education & Credentials Bachelor of Arts in Social Ecology/Sociology University of California-Irvine, Irvine, California Certified Salesforce Administrator (ADM201) List of Professional References: Kathy Atkins- Executive Nurse Manager- Consortia Health [email protected] 305-323-9890 As the nurse manager at Consortia Health, I was totally reliant on Lauren to assist me with the planning, scheduling and implementing of services for all of our clients and 30+ nurses, nationwide. Lauren is very thorough and organized. Her problem solving skills were crucial in the operations of our complicated business model. She is always a team player and a pleasure to work with. Any company fortunate enough to have her on their team with wonder how they were able to previously manage without her. Laurie Stevens- Regional Director- NCFCA [email protected] 936-537-9559 As a Regional Director for the NCFCA, I relied upon Lauren to coordinate logistical details of our three-day speech and debate tournaments where 100 plus high school students competed. She also assisted in the training and coordination of a 70 member tournament staff. In addition, Lauren represented the NCFCA league at conferences and in responding to email inquiries. Lauren always displayed impressive intuition and understanding of how her responses reflected not only upon herself but also the NCFCA organization. She brought great organizational skills to our work, and was a delight to work alongside. I would give my highest recommendation of her work. Barbara De Veer- CEO- De Veer Designs [email protected] 406-544-8308 As my operations and website sales manager, Lauren performed her duties in an exemplary fashion. She is articulate, detail focused and completely reliable. She addressed many operations matters including customer facing events, web fulfillment and overseeing business development endeavors. It is with great confidence that I recommend Lauren to any business seeking sales and operational leadership. She will quickly become vital to the process and will provide and contribute to revenue generation and will demonstrate enterprise acumen. Keywords: information technology Delaware Louisiana Texas