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Sevak Markarian - Executive Consultant/Trainer/Coach

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Location: Los Angeles, California, USA

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Sevak Markarian Executive Consultant/Trainer/Coach [email protected] A seasoned, results-oriented, innovative executive, with detailed knowledge of Operation, Quality, and Technology, who can add value to your organization as: Enterprise consultant to ensure seamless implementation of Scaled Agile & DevOps at Portfolio, Program, and Team level Work effectively in a matrix organization to build strong internal/external relationships and introduce innovative ideas into the organization that help fuel the company's Quality focus Ownership and hands-on management including strategy, planning, execution and P&L up to $30M Hands-on consultant with knowledge of infrastructure, application architecture, design, development, Cloud, process optimization, operations, Data Center, and Disaster Recovery INDUSTRIES EXPERIENCE: Finance & Payment, Mortgage, Real Estate, Entertainment, Healthcare, BioTech/Pharma/LifeScience, Telecom EDUCATION & CERTIFICATIONS: Education 2005 MBA CIS specialization, California State University of Los Angeles 1999 Postgrad Researcher in Structural Biology, Stockholm, Sweden 1996 MSc. Biophysics, Chalmers University of Technology, Sweden 1993 BS. Engineering Physics, Royal Technology University, Sweden Certifications SAFe Consultant SAFe DevOps Practitioner Scrum Master Certification Green Belt Six Sigma Negotiation Certification Consulting Skills Certification PROFESSIONAL EXPERIENCE Imperium Consulting, Los Angeles, CA. USA Dec 2017 to Present Scaled Agile (SAFe) and DevOps Coach Drive strategic change across AT&T s (Fortune 6) to ensure that transformation of Agile techniques is embedded from the most senior levels of the organization. At the team level, train and coach SMs, POs, and teams for effectively adoption of Scaled Agile, DevOps and Agility. At the leadership level, train and coach LPMs and Business to provide the well defined epics and capabilities by conducting effective value stream mapping. Through DevOps health radar helped the team to identify the improvement area and with hands-on/embedded coaching enable the team to implement the improvements. Altisource/Equator, Los Angeles, CA. USA Oct 2012 to Nov 2017 Sr. Program Manager/Agile Coach Responsible for overall Customer adaption, success of data and infrastructure migration to Cloud, ultimately responsible to overall Customer satisfaction. Directing and managing Customer s live Cloud based Products in a 24/7 environment, outlining AWS and Verizon private Cloud strategy, policies, and capacity planning. Developing, implementing, and leading a Change Control Board process to identify, address and resolve Customer issues with competing priorities/risks/resource constraints. Working closely with Customer to define and deliver technical engagements including understanding customer s success criteria (KPI), security, and compliance requirements. Partnering with Customer Architecture to assess the diverse set of existing infrastructure and looking at improving, rationalizing, and globalizing the tech stack to achieve innovation, scale and growth. VP of Quality Services QA and Professional Services- (Equator) Foremost Technical/Process Authority, responsible for overall Quality Assurance and delivery of Professional Services. Engaged in top-level involvement with Clients to ensure timely as well as quality delivery, adherence to contract terms, SLA performance, audit & governance, and ultimately Customer satisfaction. Retrofit learning from Customers through Professional Services to improve Quality for coming releases. Utilized Lean/Six Sigma Quality Index concept to focus on Customer Experience holistically and facilitate discussions across organization to improve Customer Satisfaction with 25%. Building a top niche, open source, Automation Framework based on Robot/Selenium and implementing across entire organization. This framework supports the front and back end of Web apps also the mobile devices. Accelrys, San Ramon, CA. USA April 2009 to Sep 2012 Senior QA Director- Product Development Managed global QA and supported R&D, pre and post sales engineers while being responsible for P&L. Developed, modified and executed department policies and procedures to meet FDA regulate requirements to support CFR11 in Agile framework. Built a QA team from scratch in India reducing the overall QA cost with 15% and ramp up time with 30% by introducing Center of Excellence concept in Centralized QA model. Led the internal and external audit programs in regulated environments (Amgen, J&J, Genentech, Astra Zeneca, etc.), to verify compliance of the Company s quality systems and procedures. Agile Scrum Master As Scrum Master provided for adoption, implementation, and learning of Scrum by facilitating effective and efficient meetings, such as Scrum-of-Scrum and Steering Committee Hewlett Packard, Cupertino, CA. USA Aug 2007 to March 2009 Global Principal QA Strategist/Architect Led the Center of Excellence for North America HP Software for QA organization with 120+ testers in HP ITIL and ITSM Software products including Project Portfolio Management, Service Management, Asset Management, and Decision Center. Mentored and coached several QA Manager (US, Ukraine, Israel, and China) and Line Manger to bring innovative infrastructure QA tools and methodologies. Implemented software defect reduction initiative based on COST (Customer Oriented Scenario Testing) and RCA to increase the organization's level of process maturity per the Capability Maturity Model Integration (CMMI) framework. Evaluated several Automation tools (QTP, LoadRunner, HtmlUnit, FitNesse, FIST) and chose best of breed tool. USTR Global Mar 2004 to Aug 2007 QA Project Manager at Safeway/Blackhawk Network, Pleasanton, CA. USA Promoted building and developing the On Shore and Off Shore QA organization as well as prepared QA strategy and objectives to be aligned with the overall development and company goals. Coached the transition of teams to Agile Framework by establishing an Agile prototype team and articulating the Scrum framework, values, roles, responsibilities and ceremony. ETS Enterprise Testing Manager Kaiser Permanente, Pasadena, CA. USA Managed, Developed, and deployed the business process improvements and standards for key practices in software defect management process and procedures that reduced defect s turnaround cycle. Managed a Defect Management team of 10 people solution to serve over 2400 Tester/Developer/Manager/ Business people in 8 various geographic locations. American Management Systems (AMS) Oct 1999 to Sept 2003 Four years as International IT consultant. The projects included the following duties: Senior QA Project Manager, Senior Business Analyst, and Test Lead. PROFESSIONAL DEVELOPMENT: Scientific publications Pre-fusion rearrangements resulting in fusion peptide exposure in Semliki Forest Virus, J. Biol. Chem., Vol. 278, Issue 9, 7189-7198, February 28, 2003 Phytoreovirus T=1 core plays critical roles in organizing other capsid of T=13 Quasi-equivalence, Virology vol.271 nr.1 May2000 p.18-25 Keywords: quality analyst rlang information technology hewlett packard California