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Mark Abramson - SVP Engineering, Infrastructure

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Location: San Francisco, California, USA

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Mark Abramson SVP Engineering, Infrastructure 678-596-4882 [email protected] San Francisco, CA http://www.linkedin.com/in/markabramson Software-as-a-Service / Platform-as-a-Service / Infrastructure-as-a-Service | High-Volume Transactions A creative, hands-on, performance-focused senior technology executive with 20+ years of management experience leading change, driving results, fostering creativity, and mentoring. Highly proficient in Engineering Operations, DevOps, QA, Security, Software Engineering, Project Planning and Management, and Technical Support. My goal is to stimulate innovation, improve quality, and deliver products and services on spec and on time - with efficiency, sustainability, and balance. PROFESSIONAL EXPERIENCE Consultant Infrastructure & Engineering August 2017 - current Helping various clients a) elevate technical operations, b) create scalable, performant, and reliable infrastructure, c) design new services, and d) navigate from data center infrastructure to the Cloud. Translated business needs into infrastructure solutions. Highlights: Led the effort to reduce AWS Infrastructure spending. Achieved 50+% savings from peak spend. Developed processes around procurement and vendor management. Played a principal role in renegotiating contracts and securing favorable pricing, often reducing costs by 30-60%. Developed an automated process to self-correct VPN service issues. Reduced on-call staff involvement and stress, and eliminated associated VPN downtime. Spearheaded project to prepare for Q4 Holiday traffic. Worked with development teams to a) coordinate SLI/SLO/SLA definitions; b) create a production-like load testing environment; c) conduct load testing events with induced failures and analysis. Worked with stakeholders to compile a 25MM+ infrastructure budget. Accelerated by six months the development of a Proof-of-Concept redesign of legacy architecture. Included complete CI/CD for Lambda functions. Entire infrastructure described in Terraform. Directed tuning effort that led to 30% improvement in deployment speed, and improved uptime to 99.991% Worked to re-educate and inspire a DevOps team that needed up update their skills and production infrastructure. Improved deployment and quality through new processes, tools, and QA. Managed an infrastructure project for a new service engaged marketing, software engineering, DevOps, SRE, QA, security, 3rd party developers, and senior management to insure infrastructure was positioned to meet all stakeholder needs. Architected an ultra-high-performance, resilient notification service that uses multiple providers of email, telephony, and SMS to deliver 100,000+ notifications per minute. Designed using AWS infrastructure. Directed migrations from data center to AWS. Guided rollout of feature-based software development with continuous integration and continuous deployment. Overhauled cost controls and reduced infrastructure costs by 60-80%. Developed end-to-end BI solution including ETL. This involved technical project management with internal and external end-users, and a variety of internal engineering teams. SSO integration Devised multi-carrier SMS service Senior VP Engineering, Infrastructure rewardStyle, July 2015 June 2017 www.rewardstyle.com Spearheaded the creation of a more scalable, efficient, and secure infrastructure to support a very fast-growing Dallas-based operation. This included the following: Coordinating Stakeholders, Software Engineering Teams, and DevOps to produce efficient production infrastructure Engaged in technical project management in coordination with product managers, DevOps, QA, customer support, and tech support Supporting company s rapid expansion by growing DevOps, QA, and Tech Support teams Coordinated integration of new technology acquisition by expanding infrastructure and creating easy deployment processes Initiated CI/CD with deployment tracking and reporting Improving tracking, visibility, and prioritization of bugs with new support desk software and daily/weekly/quarterly reporting Lowering infrastructure costs with budgeting, right-sizing, autoscaling, and accountability saved 65-87% in production Improving reliability, stability, and monitoring of infrastructure achieved 99.98% uptime and created and tested BC/DR processes Lowering security risks by creating a sustainable Patch Management policy along with implementing security monitoring tools and audits Establishing better customer support by implementing technical support desk with custom support forms for 24/7 international coverage Consultant - Fractional SVP Infrastructure & Engineering various clients, Jan 2015 July 2015 Helping startups and mature companies realize improvements in infrastructure efficiency, software development, and customer support. Senior VP Engineering, Infrastructure Thismoment, Inc., Sept 2013 Oct 2014 Helped this rapidly growing company mature operationally. Developed teams in San Francisco and Bangalore. Managed COGS, improved deployments, elevated uptimes, created support desk service, improved QA, managed security audits. Worked with an acquisition in Bangalore to integrate their technology with our international production services and technology stacks. VP Engineering, Infrastructure Thismoment, Inc., May 2012 Aug 2013 Spearheaded the process of organizing and improving the company s infrastructure. Identified areas in need of improvement, and developed solutions to address each area. Hired training, customer support, and QA personnel. Managed third-party contracts for infrastructure. Major participant in responding to RFPs and developing documentation. CEO/CTO Message Technologies, Inc., Apr 1989 - Dec 2011 Message Technologies, Inc., (MTI) is an industry leader in providing contact center (Inbound/Outbound call processing, SMS, email, CTI) technologies. As CTO I worked with managers to a) hire top talent, b) design and deploy new products, c) manage software engineering, QA, and DevOps, d) develop policies and procedures to insure reliable service and customer focus, e) improve uptime, and f) lower costs. Recent Articles: Spending Smart on AWS Infrastructure When an Engineer Goes "Rogue" If You Aren't Thinking About Your Engineering Introverts, You Aren't Getting the Most Out of Your Team Engineers Are Human, Bugs Not Optional Specialties: Executive Management, Requirements Gathering, Strategic Planning, Engineering Operations, Technical Project Management, High Scalability, Continuous Improvement, Startups, Software Engineering, DevOps, Integration, Containerization, Orchestration, CI/CD, Configuration Management, SRE, Tuning, Unit Testing, Agile, PaaS, IaaS, SaaS, Microservices, OOP, APIs, Data Center Operations, Support Desk, Colocation, SQL, NoSQL, BI, QA, DR, BC, Integration, Startups, Cloud Computing, CapEx, OpEx, AWS, RDS, Redshift, Kinesis, DynamoDB, Aurora, Athena, ElastiCache, ECS, EKS, Ansible, Kubernetes, Terraform, GitHub, Packer, Vagrant, Jenkins, CircleCI, Travis CI, Docker, Splunk, JavaScript, PHP, Go, Node.js, Python, Vue.js Education: Joint BS/MS Chemistry in 4 years, summa cum laude, Emory University, Atlanta, Georgia Full scholarship to Emory University s joint MD/PhD program Keywords: cprogramm continuous integration continuous deployment quality analyst javascript business intelligence golang microsoft California Maryland