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divya - scrum master

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Divya G Phone+1(984)-285-0417 | Email Id: [email protected] Certified SAFe Scrum Master | Business Analyst SUMMARY Goal-oriented professional with 8 years of experience as a Certified Scrum Master and Business Analyst with an Excellent understanding of Service Industries such as Finance and US Healthcare domains. Certified Scrum Master (CSM) and Certified SAFe Scrum Master(SASM) with proven ability to build, coach, and mentor high-performing teams with a focus on Agile practices and principles and work with self- organizing and cross-functional teams. Extensive experience in implementing projects using Scrum, Kanban, SAFe (Scaled Agile Framework), XP, and PMI Project management tools. Excellent conceptual and working knowledge of Software Development Life Cycle (Waterfall and Agile- Scrum). Proficient in facilitating all scrum ceremonies such as Daily Scrum, Backlog Grooming, Sprint Planning, Sprint Review, and Sprint Retrospective meetings. Acted as a skilled liaison between the technical team, management, and business users. Successful in conflict resolution and in delivering high business value. Proficient in gathering requirements and documenting them such as Business Requirement Documents (BRD), Functional Specification Documents (FSD), and Requirement Traceability Matrix (RTM). Good Experience in using various elicitation techniques such as JAD sessions, Brainstorming, Focus Groups, Prototypes, Surveys/questionnaires, and One-One Interviews with different stakeholders and product owners. Experience in assisting the technical resources in drafting Software Requirement Specification (SRS). Experience in conducting Cost-Benefit Analysis, Risk Analysis, Impact Analysis, SWOT analysis, and GAP analysis. Proficient in creating prototypes, mockups, and wireframes using tools like Balsamiq mockups, and MS Visio. Good knowledge of Web Services, Application Servers, Dependency Injection, SOA, XML, HTML, SOAP, REST, and JSON while working with the middle tier. Experience in creating UML diagrams such as Activity diagrams, Sequence diagrams, and use cases using MS Visio. Understanding of Test First Development (TFD), Test Driven Development (TDD), and Acceptance Test Driven Development (ATDD) which are used in test-centric development. Participated in UAT testing, Smoke testing, Sanity Testing, Unit Testing, Regression Testing, and Integration Testing. Involved with DevOps for continuous integration and continuous testing. Experience in using SQL queries and performing ETL processes in Data Migration from databases to Data Warehouses. Experience in building custom reports for analysis purposes using Business Intelligence (BI) tools like Tableau, MS Power BI, and IBM Cognos. Proficient in MS PowerPoint, MS Excel, and MS Word. Experience in ETL Informatica. Used tools such as Atlassian JIRA and Rally (SAFe) for Project Management, Bug Tracking, creating other issues in JIRA Agile like user stories and epics, JIRA Kanban, and managing workflow of various issues. Assisted the Product Owner in creating Product Backlog and team in Sprint Backlog using prioritization techniques. Writing User Stories based on Business requirements, estimating User Stories using various estimation techniques such as Agile Poker and T-Shirt sizing by conducting Scrum Workshops. Got an opportunity to work with and learn from different people and different teams. Successful in handling cross-functional teams, conflict resolution and acted as a servant leader to the Scrum team. Possess excellent verbal and written communication skills with strong interpersonal and ethical abilities in handling off-shore and on-shore teams. PROFESSIONAL EXPERIENCE Role: Scrum Master / Business Analyst Client: AIG, Berklin Heights, New Jersey (Aug 2021 Current) Responsibilities: Facilitate all scrum ceremonies such as Daily scrum, backlog grooming, Sprint Planning, sprint review, and sprint retrospective meetings. Demonstrated expertise in Agile methodologies, incorporating DevOps practices like continuous integration, continuous delivery, and continuous deployment to foster collaboration and deliver value- driven software releases. Proficient in .NET, Java, and DevOps technologies, ensuring seamless integration of software development with the IT infrastructure. Experience in implementing DevOps practices within the software development life cycle, including continuous integration, continuous delivery, and automated testing. Led the end-to-end release management process, employing DevOps practices and tools to ensure smooth and efficient software deployments. Utilized version control systems like Git and GitHub to manage code repositories, facilitate collaboration, and enforce version control best practices during release cycles. Coach and reinforce agile concepts, practices, and framework to team members and Product Owners while resolving impediments by coordinating and collaborating with cross-functional teams. Assess the Scrum Maturity of the team and organization, coach the team to higher levels of maturity, at a sustainable and comfortable pace. Creating / Writing User stories by gathering Business requirements using elicitation techniques. Lead Agile aspects of a team including facilitation of Release planning, tracking and reporting the release plan, reporting metrics, Impediment Resolution, and handling team communication. Experience in software development and debugging using programming languages like .Net. Worked on SAFe framework with other scrum teams, attended Scrum of Scrum to coordinate dependencies across other teams in Agile Release train, and worked with Release Train Engineers, System Architects, and system team for infrastructure requirements and to support integration testing. Understanding of cloud infrastructure and platforms such as AWS and Azure. Attended PI planning workshops and facilitated system demos, inspection, and adapt workshops for future PIs and Release Management meetings. Used SQL to perform data analysis and generate reports for management discussion. Worked with Data Extraction, Transformation, and Loading. Created SQL queries using Joins to join tables and updated the database tables using commands such as update, insert and delete. Identified and removed impediments and prevent distractions to ensure that the scrum team(s) meet the sprint goal and complete committed work. Facilitate frequent collaboration between the development team and business stakeholders through effective feature planning and review sessions. Experience working with stakeholders for backlog item prioritization and grooming user stories. Work with the team to help visualize their work through Kanban boards and WIP limits. Plan capacity for the team based on the development team s availability. Create Project Charters, Release Plans, Checklists, Change Requests, and Status Reports for PMO organization. Strong collaboration skills with business stakeholders, developers, testers, and project managers to ensure the successful delivery of Duck Creek solutions. Ability to troubleshoot and resolve issues related to customizations and configurations of the Duck Creek PAS, including working with developers to implement fixes. Proficiency in using SQL to query and analyze data within the Duck Creek database. Ensure that the user stories in the backlog are prioritized and estimated. Used RALLY to maintain Product Backlog and Sprint Backlog and to create and track user stories, Sprint planning, tracking, and managing sprints, created status reports, and burn down charts. Used RALLY to maintain project documents such as project plan, project scope, and status reports and to assign tasks. Experience turning complex business needs into user scenarios, User Stories and Activity flows diagrams. Support release for builds, coordinated with Dev, QA, DBA, and Support Engineers to ensure smooth release and deployment. Provided postproduction support and closed the release. Defining the Definition of Done and updating the release backlog accordingly. Ensure that the user stories in the backlog are prioritized and estimated. Implemented Planning Poker as an estimation technique in Sprint Planning. Used RALLY-monitored KPIs to assess the team's performance every sprint. Role: Scrum Master Client: Insulet Corporation, Boston, MA (May 2020 July 2021) Responsibilities: Worked with the Product Owner to prioritize Epics, Features, and User Stories. Worked on the Agile transformation of this project from Waterfall methodology. Proactively engaged in Agile ceremonies, including Sprint Planning, Daily Stand-Up, Sprint Review, Sprint Retrospective, and Backlog Refinement Sessions. Improved team velocity by constantly following up with the team and mitigating impediments along the sprints. Managed and coached the Scrum team using the Agile Methodology of 2 weeks sprint cycles to deliver software on time. Utilized JIRA as the primary project management tool to facilitate Agile practices and support the Scrum framework for software development projects. Acted as the JIRA administrator, providing training and guidance to team members on JIRA usage, best practices, and ensuring consistent adoption across the team. Worked on JIRA to create and enhance dashboards and monitor the progress of each sprint. Experience with setup, tracking, monitoring flow, and reporting in JIRA. Monitored team velocity and sprint progress using JIRA reports and metrics, enabling data-driven decision-making, and helping the team meet sprint commitments. Working closely with the Product Owner and assisting the PO in grooming and maintaining the Product Backlog. Worked on estimation, sprint planning, monitoring progress, and removing impediments to deliver solutions for business needs. Experience in leading business requirements gathering sessions and translating those requirements into technical specifications for development. Familiarity with insurance industry standards and regulations, such as ACORD and ISO. Actively participated in Sprint Review to ensure that the Definition of Done (DoD) criteria is met for each user story. Conducted the Planning poker session during the sprint planning to point/size out the user stories. Ensured addressed the Retrospective action items by the Scrum team/respective members before the next Sprint Planning. Used Confluence to maintain project documents such as project plan, project scope, and status reports and to assign tasks. Gathered and reported the Velocity charts to the stakeholders. Implementing Scrum with JIRA to track the progress of the project and be involved in creating Product Backlogs, EPICs, and User Stories. Helped the team in understanding the agile concepts and the agile practices to improve the team s delivery. Managed offshore teams working on multiple development and technical support projects. Defined and maintained key scrum artifacts: Working Agreement, Definition of Done, User Acceptance Criteria, User Stories, Product Backlog, & Sprint Backlog. Role: Scrum Master Client: Express Scripts, Hyderabad, India (Jan 2017 Nov 2019) Responsibilities: Facilitated Daily scrum, backlog refinement, sprint planning, sprint review, and sprint retrospective meetings. Monitored the burn-down charts on a daily basis and removed the impediments to the team to maintain the pace of the scrum team. Reviewed the User Stories in the sprints with the scrum team and identified the gaps in the functionality or the Acceptance Criteria. Participated in the bi-weekly production checkouts and releases along with the team and helped in UAT testing. Helped the team in understanding the Agile Concepts and the Agile Practices to improve the team s delivery. Configured and customized JIRA boards, workflows, and issue types to align with the team's Agile processes and ensure accurate tracking of user stories, tasks, and sprints. Created and published weekly status reports and weekly dashboards using JIRA. Fostered a culture of transparency and continuous improvement by encouraging team members to update and maintain JIRA tickets, ensuring accurate and up-to-date information. Mitigated impediments during the sprint in terms of issues and risks. Tracked and communicated team velocity, sprint/release progress and another metrics. Created and published weekly status reports and dashboards. Role: Scrum Master Client: RNC Software Solutions, Hyderabad, India (March 2015 Dec 2016) Responsibilities: Managed overall project organization to ensure requirements and project deliverable dates are clearly communicated. Communicated project risks, issues, and dependencies. Proactively worked with other teams to manage dependencies, integration, and testing activities. Partnered with development team members to understand opportunities and limitations of solutions being implemented. Used Trello Board to maintain product backlog and to create status reports. Project-managed large- scale initiatives involving the transition of programs to new platforms. Tracked sprint progress against overall project objectives. Prepared reports and updates as needed. Collected and shared team metrics with the team and stakeholders. TECHNICAL SKILLS Agile Management Tools JIRA, Rally, ADO, Trello, TFS, VersionOne SDLC Methodologies Kanban, Agile (SAFe, Scrum), Waterfall. Documentation Tools Confluence, MS Office Suite, SharePoint Technologies HTML, CSS, XML, JavaScript, CSS, jQuery MS Office Word, Excel, PowerPoint DMS/ EDMS SharePoint, Connections Planning Tools MS Projects, Primavera Operating Systems MS-DOS, UNIX, MS Windows 9X/ XP/ Server 2003 BI Tools Tableau, Power BI, MS Visual Studio Modeling Tools MS Visio, Balsamiq, FIGMA EDUCATION QUALIFICATION Master s in Data Analytics and Business Statistics, New England College, New Hampshire, 2021 Bachelor s in Computer Science and Engineering, JNTU, Hyderabad, INDIA, 2015 Keywords: quality analyst business intelligence information technology purchase order microsoft Idaho Massachusetts