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Shruti D - Program Manager/ Scrum Master - Big Data

[email protected]

Location: New York, New York, USA

Relocation: Remote

Visa: US citizen

Shruti D New York Contact Phone: 585 440 8371 email: [email protected] US Citizen SUMMARY Value stream Technical Delivery compliance program Manager, leading a services program at CITI for Global Risk portfolio to deliver Regulatory Risk software products using hybrid methodologies (waterfall and Agile) to meet the OCC requirement. Committed Expert Coach and Scrum Practitioner, since 2014 with Excellent Communication skill and team work approach. Adept in providing enterprise business solutions, 20+ years by leading cross functional/departmental & self-organizing teams in a Global IT setting in diversified areas such as Portfolio, Program, Change, Risk Analysis, Vendor Management. Delivered value, based upon established program level processes and standards, with execution of continuous improvement, governance structure, best practices, solutions, tracking and overall Program Management of business initiatives Stellar in implementing various phases of SDLC methodologies in Waterfall, Agile Scrum and Kanban environments, created estimates, roadmaps and budget forecasting, release/product plans Involved in Portfolio Management aligned with company s strategic objectives, overseeing resource and capacity planning, ensure that projects stay within Budget and schedule. Led automation effort to ensure projects cuts on the maintenance and routine activities. CERTIFICATE/TRAINING: Certified Scrum Master (Scrum Alliance) - CSM Certified SAFe 4.6 Agilist (Scaled Agile, Inc) SA Certified Scrum Product Owner (Scrum Alliance) CSPO AWS practitioner training in Progress Leading SAFe 4.6 Developing the Five Core Competencies of the Lean Enterprise Training PROFESSIONAL MEMBERSHIP: Scrum Alliance, since 2014 Scaled SAFe community 2019 CORE STRENGTHS Program & Portfolio management Stakeholder management Excellent interpersonal, communication & collaborative skills Project & Release Management Compliance/Regulatory Change management Confident servant leader, ownership mindset Micro Services, API Scrum, Scaled Agilist On/Off shore, Multi-Location teams PROFESSIONAL SKILLS Leadership Tracking/Reporting status to E-level stake holders, presentation and dashboarding, scheduled/convened meetings, direct reports/recruiting, managed cross functional teams, negotiation, problem solving, initiated process improvement & audit compliance. Program Management Strategic Planning to tactical activities, Change Control, Quality & Risk Analysis, Budget, Requirements Gathering, Schedules, Client/Vendor, Staff Development, Data Requests, Process, Defect management, Release & deployment, Communications & Regulatory Compliance, Resource Mgmt. & mentoring. Vendor Management Walgreens, Benefit Focus, TriZetto, Cognizant, Ericsson, InfoVision, Procom, Globant, CenturyLink, ETI, Celstream, LTI and TEKsystems. Methodologies Agile, Waterfall, UML, OOPs, TTM, TQM, CMMI, SDLC & Lean Six Sigma Foundation Agile/Scrum Scrum Ceremonies, Backlog Grooming, Velocity and Burn up charts, Capacity planning, Scrum and Kanban boards using Jira and TFS, XP, knowledge of SAFe. Products eShop, eBill & ePay, Membership, Providers, Web, enrollment, Infrastructure Upgrades, CRM, Dispatch, Mobile Portal, Order Orchestration, Inventory management, Provisioning. Technologies and Tools AWS cloud, Micro services, JIRA, Confluence, Collaboration tools, SharePoint, HP/ALM, SSO, Planview, Visio, Remedy, TFS, IBM Rational suite, Windows, JAVA, MS Office, PTS, SharePoint PROFESSIONAL EXPERIENCE CITI, IRVING, TX 2021 2023 Program Manager/ Scrum Master - Big Data Managed Centralized Data Hub, that serves as a golden copy Authorized data sources were Customer interaction channels, Product processors, operational data sources. This frame work addresses data quality, catalog, lineage, and privacy across the PBWM organization. It also improves data hygiene by Streamlining and consolidating data flow, ETL process and Consumption. Held Scrum ceremonies which included Sprint Planning, Daily Stand-Ups, Sprint Review, Sprint Retrospectives and resolved impediments required for the smooth delivery of sprints, using JIRA. Oversaw FFS global 233 feeds, which included APAC/ EMEA (197 feeds), North America (18 feeds) and Latin America (18 feeds). Complied to T+1 3 PM Treasury Liquidity SLA for 18 global feeds. Created and maintained product/sprint backlogs from genesis integration perspective. Provided status to the senior management on a biweekly basis using velocity burndown chart, while maintaining the milestone activity, key accomplishment, pending items and plan for further feed integration. Helped the agile/scrum team with planning the sprints for 2023 and 2024. Created user stories and facilitates the team with estimation of story points in JIRA. Planning and setup the repository for Global BAU projects for 2023 from pre projects to Post implementation phase. Managed Deliverable for Initiation, different phases of execution and monthly tasks to meet the project objectives. Managed all the approvals, comprising of TISO, QA sponsor and different implementation tasks for every sprint. Managed different regions and interacted with different sponsors to get the approval and resolve the queries for sprint releases. As part of monthly task, made sure all the release phases were closed and activated depending on the sprint. Executive notes and milestones were up to date. CITI, IRVING, TX 2020 2021 GLOBAL Program Manager Agile Technical Program Manager/ ScrumMaster Led global programs for regulatory and Compliance management to meet the OCC commitments. Citi has complex reporting needs for its management and regulatory requirements across geographies. In order to consolidate and standardize the reporting mechanism, Citi has embarked on a program OneInsight to consolidate its reporting applications with combined platform functionalities. This initiative helped in implementation of QA Automation, ECS (Enterprise Container Services) Implementation and integrating CI/CD Automation for OneInsight application, delivering 100% automation testing. Delivered QA Automation for transition of QA activities using scrum methodology. Conducted the scrum ceremonies every sprint. Baseline, implemented and delivered Automation Framework and Data Validation suites for E2E QA using agile methodology. Increased the team Capacity, by using agile capacity planning for each sprint by adding 6 team members to the QA team, which included converting one resource from investment to billable. Augmented the collection of Backlog items for integration of modules, performance testing. Interacted with Client managers for risk mitigation, impediment management, facilitating scrum events and providing up to date daily status & analytics (trend metrics), including governance calls, providing focus & transparency. Led a services program for CITI for Risk portfolio to deliver Regulatory Risk software products using Agile methodology. Implemented automation frame work (prototype) for Insight program resulting in reduction in time and cost. Delivered Regulatory reports, GLRS reports (global liquidity Reporting service) and Management reports Managed Automation program to integrate with CI/CD pipeline in the cloud, that included in-sprint, regression and performance for Insight program comprised of 28 modules. Established quality gate for CI/CD, ensuring SonarQube code coverage compliance for scrum teams. Facilitated Release Management Process and provided input to the post-deployment process. Assisted L1, L2, L3 Support for release management of Insight with runbooks, playbooks, handbooks, and training. Collaborated as a scrum master with cross-functional teams, made up of 3 Dev teams, 2 UAT teams, CI/CD, Release Mgmt., product owner, QA, UI/UX Negotiated resource requirements for modules alignment and forecasting subjected to budget conformance. Performed Gap analysis of the scope, requirement, integration for multiple Product Increments. Initiated process development for defect resolution, BA training, and overall process improvement in the organization Turning chaos into clarity by holding Dev teams and BA team accountable for quality output in the role of Scrum Master. Provided a KT plan for cross training the team on different modules. KODAK ALARIS, ROCHESTER, NY 2018 2019 Agile coach portfolio level Identifying, presenting, and coaching the C-level executives on organizational structural gaps with solutions, process, and tools. Led/Served technical teams to innovate and develop state of the art solutions that encompass both hardware and software for Research and Innovative IT organization. Mentored and coached the Product Owner (PO) to understand the role and responsibilities. Collaborate with Product Innovation Leads (PO) to measure product, team, and group success against Business and Product KPIs. Worked with the team, mentoring with best practices in user-centred design like user research, hypothesis-driven development, prototyping, usability testing. Created and maintained dashboard for the innovative project. Championed cultural change, leading them to be self-directed with strong accountability, decision making, conflict resolution and transparency. Acted as a Scrum Master, conducted ceremonies, helped with Backlog grooming, provided training in writing User stories and product vision. Identified and resolved impediments within the team and for cross functional teams. Worked on individual basis to balance the work load for assuring completion. Created training material, trained, and coached the development team on agile and scrum methodology. Coached the Business team using Kanban and played a vital role in agile transformation and continuous improvement efforts. Recommended Dev and CI/CD tools that included organization-wide pilot study and coached on tools to adopt. FRONTIER COMMINICATIONS, ALLEN, TX 2014 2017 IT Transformation/Portfolio Manager Managed $80M project (of $10.54B) federally regulated Frontier acquisition of Verizon's operations resulting in market expansion in 6 states by 1.2M customers. Interacted with vendors to hire top skills for the portfolio. Supervised Field Ops Portfolio, major front-end apps like CRM (residential/ commercial), Frontier.com on an OSS/ BSS platform. Partnered with QMO to formalize standards for automation using continuous improvement, which facilitated reduction in manual testing, increased automation, random and negative testing. Exclusively responsible for presenting project budget needs to review board resulting in appropriate funding approval. Coordinated product automation for multiple teams, working with cross-functional leads to identify areas of problems. Collaborated with HP for automation program to develop hooks between ALM and Selenium, Jenkins and ALM. Convinced business users/stakeholders for the effort needed by presenting risks and issues. FRONTIER COMMINICATIONS, ALLEN, TX 2014 2017 Coach - Scrum Master Protected the team from over-commitment by engaging key resources for product backlog grooming, thus ensured that the backlog reflects well-defined features, epics, and user stories. Facilitated all scrum ceremonies ensuring 5 core values of scrum are met. Ensured user stories were aligned with requirements and appropriate testing strategies, estimations and acceptance criteria that led to definition of Done Ensured that done and ready shippable product is delivered successfully after every sprint. Managed agile project teams by effectively maintaining tools and processes, including documentation and artefacts. Resolved impediments of resource and hardware, took initiative, supervised setup of new video lab, resulting in enablement of live quality testing over diverse network elements (Tellabs/Motorola/ Alcatel/Juniper) Saving $20K. Reported portfolio level analytics to the stakeholders by creating and updating dashboard, velocity burndowns, daily progress, defects, and assignments. Resource management was an additional responsibility undertaken, managed a team of 30 which included Contractors and Fulltime employees. Assisted in Managing the BAU aspect of Business. Made sure that all the promotions are handles in bi-weekly sprint. BLUE CROSS BLUE SHIELD, EXCELLUS ROCHESTER, NY 2009 2013 Technical Project Manager Led project involving multiple stakeholders for eShop, eBill and ePay using single sign on on Portal for 2 brands (Excellus and Univera) on vendor platform resulting in a successful launch of Affordable Care Act (ACA) NY State Exchange to gain market share and brand building. Providing technical leadership and automation testing expertise by developing and establishing standards for dotcom and health care projects. Managed multi-year complex, strategic and Maintenance of Business (MOB) tactical projects, exceeding stakeholder s expectations, including cleaning requirements, assumptions, and issues, performing risk and resource management, and conforming to project budget within the corporate methodology standards and accepted variance. Organized a timely project launch, which included kick-off presentation, training, establishing quality standards and procedures, coupled with talent management, resulting in customer stickiness. Concurrently handled Annual Provider Claims projects to ensure SAS70 auditing standards were met. Oversaw development and implementation of corrective action measures which prevented re-occurrence of state attorney s complaints. Initiated a capacity planning analysis for medium size DB2/CICS upgrade project (1.8M$). Managed IBM mainframe project to migrate distributed servers in four different geographies and remote laptops that resulted in substantial increase in application response time. Evaluated project performance against project goals. Heavily involved in staff training on tools and understanding the project requirements and implementation by monitoring, controlling, identifying, and managing project risks. Reviewed and analysed already established requirements in a multi-group multi-location setting, resulting in rewrite of majority of requirements. A rigorous daily effort spanning a couple of months, involved working tightly with requirement analyst to sort out requirements from stakeholders and internal clients that culminated in instituting a new standard for requirements at corporate level. Managed results within accepted variance, took charge of Web-Services related automated performance and load testing, reaching out to the business sponsor for revenue and provide estimates to the third-party client which was a result of interdependencies of the project with the enhancements made to the web services, conveying the risks to the CC board. Working with the executive sponsor to mitigate the risk of regular business interruption and accommodating the release schedule. Led tactical infrastructure project on web platform, AIX and Windows distributed systems and AIX mainframe, resulting in upgrading the web sphere and network server impacting the performance and security for the organization. Managed an executive-sponsored tactical upgrade portal project involving servers distributed over 4 geographic areas, mitigating risks, ensuring reduction in business interruptions, and enhancing performance and security while maintaining SAS70 auditing compliance with manual/automated testing. Create and manage project plans and scope by followed Critical path method (CPM) to manage task interdependencies. BLUE CROSS BLUE SHIELD, EXCELLUS ROCHESTER, NY 2010 2011 Release Manager Facilitated decision making between business and release management by presenting the status report for prioritizing the service request to the business and senior management. Served as liaison between IT and business, managing resources to ensure appropriate test coverage, communicated risks and exceptions to senior management every month. Responsible for evaluating project performance against project scope, KPIs, SLAs, and contract agreement. Oversaw successful deployment of a strategic project, ensuring issue-free, and risk-free monthly releases. Participated in the change control meeting to provide the impact on the quality of release. Chaired unified testing meeting to investigate the testing commonality between project and service requests to ensure quality of the release and the project. Assisted and coordinated the recently implemented release process and COBIT SOX reassessment. Trained and mentored other release managers to come on board, concurrently working on my own assignments. Develop and delivery professional presentations to outline project activities, challenges, accomplishments, and lessons learned. FUJIFILM E-Systems, ROCHESTER, NY 2008 2009 Project Manager Managed 10 resources, on/off shore to direct multi-million-dollar projects for global and US based clients that resulted in receiving excellent reviews from client for a job well done and on-time delivery. Nominated by senior management for planning of process improvements to CMMI level 2. As a result, created work products from the SIG and put into process as a standard reporting tool. Managed test methodologies and developed weekly Metrics. Tracked projects meticulously that facilitated accurate reporting of project status in daily meetings with senior management and weekly meetings with Fuji Tokyo management. Recommended alternative for cost and time savings that resulted in budget conformance which highlights expertise to develop test effort estimates based upon requirements and scope. Displayed proof of concept for third party integration at customer site and reviewed requirements gathering, which augmented the marketing colleague s agenda to guarantee sales. Performed risk assessment, impact analysis and collaborated with technical and project manager to develop mitigation plans. JNJ/OCD, ROCHESTER, NY 2006 2007 Compliance lead Managed strategic cost avoidance project (added an enhancement to the software), software validation project from requirements to implementation, which resulted in savings of $600K to the company s bottom line. Ensure cGMP compliance of QC and Manufacturing activities and cGCP compliance of Clinical Operations activities through Quality Audits (internal and external) and training. Went extra mile and single-handedly validated customer's special requirement testing continuous 24-hour, resulting in upgraded software revision. Got high praise from HQ phase launch manager. Duties included to ensure product complaints are handled in a manner consistent with company SOPs and FDA regulations, ensure manufacturing and analytical equipment is appropriately maintained and calibrated. Ensure applicable facility certifications are maintained. Oversee and hands on experience with blood analysers Ektachem and ECI projects and (QMS) on 21 CFR Part 212. NETWORTHE SOFTWARE CONSULTING, ROCHESTER, NY 2002 2006 Founder/President (Member of NY Minority Regional Council) Took a Risk of turning an idea into implementation by applying sales and marketing strategy to the targeted segment by interacting with potential customers help solve problems and meet the business goals. Collaborated with business stakeholders from engagements to delivery to provide complete custom software solutions on time within budget. Created and maintained full-functioning online engine to support organization s vision, including professional networking and job search portals. XEROX, ROCHESTER, NY 1999 2002 Software Engineer: Process and strategy planning for DocuSP Platform Developed, deployed & maintained the Time to Market (TTM) process, Organized/moderated Peer Review for product which helped to meet the CMM level 3 requirements. Participated and influenced the strategic evaluation of products and value proposition for the product relative to the division s strategy, market needs, and competition. Represented, facilitated, and scribed the weekly program team meetings as a planning and process platform strategy team member. Interacted with various manager s/program managers for tracking and oversight forums for couple of releases. Analyzed, designed and developed a System Config library in JAVA for Printer Platform. Implemented Job and Queue Manager for Color Space Translation that involved RPC /JAVA-RPC. For a scanning project assumed dual responsibility of a Release manager and a Test spec developer. Trained the new test manager. CAREER HIGHLIGHTS Trained an agile team in user-centred design like user research, hypothesis-driven development and prototyping environment. Transformed home grown apps to enterprise level resulting in positive impact on consumers by adopting scrum scaling. Managed portfolio members in hybrid waterfall and agile scrum setting for acquisition of Verizon's operations. Enabled BCBS, (Excellus, Univera) with eShop, eBill and ePay for affordable care act. EDUCATION MS, Computer Science, Rochester Institute of Technology, Rochester, NY (course work) MS, Clinical Chemistry, Rochester Institute of Technology, Rochester, NY (course work) MS, Biochemistry, University of Bombay, India. Keywords: cprogramm continuous integration continuous deployment quality analyst business analyst user interface user experience business intelligence information technology hewlett packard purchase order microsoft New York Texas